Catwalk — Pair of heels

Address:Nykaa fashions

Few days back i bought a catwalk sandal from nykaa fashion shopping portal and after first wear "only single first time wear" side pattern of sole peeling off, so embarrasing and dissappointing it was worst quality product...buying your product was as if i thrown my money into some trash cann ...this kind of poor standard will surely bring your reputation down...I haven't expected a brand name like CATWALK is such cheap...you got to give some resolve to this
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Catwalk customer support has been notified about the posted complaint.
Verified Support
Jan 15, 2021
Catwalk Customer Care's response
Dear Ms.Vinni,

We deeply apologise for the in-convinience caused to you! This is definately not the experience we would want you to have. Requesting you to please share all the billing details & images on [protected]@catwalkworldwide.com
Jan 15, 2021
Updated by Vinni.T
Order no.-NYK[protected] CATWALK Beige solid wedges ( EURO 37 ) ordered on 28 dec 2020 and delivered on 5 jan 2021...I wore it yesterday at a function for first time and its sole's side pattern started peeling off ...HIGHLY EMBARRASING FOR ME...Please come up with some solution or it will be a big shame on brand's reputation and also you will loose whole lot of customers like this.

Jan 15, 2021
Updated by Vinni.T
It was delivered on 2nd jan 2021

Verified Support
Feb 15, 2021
Catwalk Customer Care's response
Dear Ms Vinni,

We are following up for the complaint on this thread. Hope you have recieved your refund from Nykaa
Feb 16, 2021
Updated by Vinni.T
Haven't got any refund from Nykaa
Feb 16, 2021
Updated by Vinni.T
Nykaa denied refund as product used by the customer though it was one time wearing.
Complaint comments 

Comments

Order no.-NYK[protected] CATWALK Beige solid wedges ( EURO 37 ) ordered on 28 dec 2020 and delivered on 5 jan 2021...I wore it yesterday at a function for first time and its sole's side pattern started peeling off ...HIGHLY EMBARRASING FOR ME...Please come up with some solution or it will be a big shame on brand's reputation and also you will loose whole lot of customers like this.
No I Nykaa denied the exchange or refund as product been used though it was one time wearing, So haven't got the money back...thats why i wrote my complaint here so that you guys will rectify this.

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