Nykaa.com Complaints & Reviews

I purchased multiple products from Nykaa (Orders: NYK[protected], NYK[protected], and others). I received wrong products, missing items, products different from website images, shade mismatches, and eyeliners with no ingredient lists, which I cannot use due to health concerns. All items are sealed and unused. Despite this, Nykaa rejected my return requests, citing “package weight matched” and even responded to an unregistered...

My order no. NYK[protected] is showing as Delivered on the app, but I have not received the package yet.
There was no delivery attempt or OTP confirmation from my side. Please check the delivery proof (photo, OTP, or signature) and resolve this issue urgently.

Order ID: NYK[protected]
Registered Mobile/Email : [protected]
Delivery Date (shown in app): 28 oct

Kindly investigate...

Placed a order on 9th september, we are on 20th september almost 11 days have passed, continuously following up on nykaa they are blaming xpressbee for late delivery.
it is causing me lot of mental stress i think this people have got so many customers that they dont want more now their service has gone from 10/10 to -10/10. pathetic experience . ordering last time from here...

I am writing to raise a formal complaint regarding my order placed on 24th August 2025 (Order ID: [[protected]]). Today is 2nd September 2025, and the order has still not been delivered.

This delay has caused me immense frustration and mental stress as I was expecting timely delivery. Despite waiting for over a week...

Order ID: NYK[protected]

Dear Team,

I have raised missing item request several times but no solutions from Nykaa.

Even I have raised the complaint it is closed without resolution.

Very disappointed.

Regards
Rohit

I have ordered a YSL perfume order value INR 10310 and I was supposed to get 4 complementary items with it including 3 YSL mini perfumes but none of that came. I am contacting customer care and they not taking my complaint denying and saying we have shipped but on their system it shows delivery is delayed, the delivery date is changing every day to next day. Neither the company taking responsibility of it nor their are communicating with...

I am extremely disappointed with the delay in receiving my refund of INR 347.0 for Order ID: NYK[protected].

Your email on[protected] claimed that the refund was initiated and would reflect within 7 business days, yet nothing has been credited. It has now been almost a month, and your customer care either gives excuses like “today or tomorrow” or doesn’t answer calls at all.

This is unacceptable....

Hii I've a concern about this company they told everyone that they have a easy return policy but they refused to accept my return request as per their return policy and they told me that they're can't do anything because of some internal policy this company properly scammed with people's...

Tracking id shadowfax -
SF[protected]NER

The delivery was supposed to be on 23rd July but the courier partner sent it to a wrong hub - Begur
On 24th July it got rerouted to Singasandra hub which is again not the nearest hub from my address

In this way my order delivery Is getting delayed and everyday a fresh delivery date is updated
It’s a prepaid order with a huge amount so I am highly concerned on it getting misplaced now.

Reached out to Nykaa support thrice - they would probably have the chat and call transcripts and they were useless sending standard replies asking me to wait till EOD on both days.

There is no update in Shadowfax tracking after 6.34 am today

I will be out of station and can’t afford any further delay
So I have asked to cancel and refund against my undelivered products immediately but they are asking me everyday to wait till EOD and nothing is happening
Even today I haven’t received the products
I want an immediate cancellation and refund without further delay

Tracking id shadowfax -
SF[protected]NER

The delivery was supposed to be on 23rd July but the courier partner sent it to a wrong hub - Begur
On 24th July it got rerouted to Singasandra hub which is again not the nearest hub from my address

In this way my order delivery Is getting delayed and everyday a fresh delivery date is updated
It’s a prepaid order with a huge amount so I am highly...

Am writing to raise a concern regarding a recent purchase of a Clinique perfume placed through your platform. The product was listed with an MRP of ₹9, 999 and showed a discount of ₹5, 000, bringing the final price to ₹4, 375. However, upon receiving the product, I noticed the actual MRP printed on the packaging is ₹8, 750 — which is significantly lower than what was displayed at the time of purchase. This discrepancy in pricing...

I want to return product that i bought from nyka it is a blow dryer brush of alan truman. I received order on 2nd july and found out that bristles were broken.
order id: NYK[protected]
Please look into this matter...

I ordered a product from Nykaa Fashion(Skybag arthur laptop backpack), but received the wrong item in the delivery. I immediately raised a complaint through their customer support system.
However, despite following all steps and raising multiple tickets:
• My return request was cancelled twice without any proper explanation.
• I have not received any resolution or refund.
• Customer service has been unhelpful...

I am writing to express my dissatisfaction with a recent delivery attempt by your team. According to your tracking update, the delivery was marked as “unsuccessful” with the reason stated as “consignee not reachable.” However, I did not receive any call from the delivery agent at the time of delivery.

This has caused unnecessary delay and inconvenience. I was available and reachable the entire day, and...

I ordered few products on Nykaa through their App, which was supposed to be delivered by 30th April but It was not delivered by them due to unknown issue. As the delivery was not done by Nykaa nor they attempted to deliver so I am unaware of the delivery issue. It is now more then 15 days and I have not recieved my amount yet as it was a prepaid order. Everytime when I call them they tell me that they will do in next 2 business days and so...

Dear Team,

I have raised missing item & wrong product delivery request several times but no solutions from Nykaa side, no item delivery, no refund, no customer support.

This is in reference to your order number NYK[protected]

I have ordered pack of 2 jockey underwear & 2 baniyan but received pack of 3 only underwear pack but no baniyan.

Kindly deliver my product immediately...

Order ID -NYK[protected]

Swtantra Swtantra Cherry Red Satin Saree

I got the above mentioned order delivery on 2 Feb 2025. I didn't like the quality of the product so I initiated the return. First the return pickup was delayed and then canceled by nyka only, and I was told that I had requested cancellation. It was really annoying and I felt cheated. I tried to get help from help center then again a return request was raised with the help of the support team but unfortunately the same thing happened again the return was delayed then canceled by nyka only. It caused me a lot of stress as the amount of the saree was more than 3500 and not a small amount. Third time I request the team again to raise the return request. The request was raised but not approved by nyka I again contacted the support team this was I was told that pin-code is non-serviceable for pickup and they asked me to send the product by self service.
It should be noted that if the company can send the product on that pin why it can't pickup the product. The other online platform like amazon flipkart and Myntra also pickup the products easily then why is it not possible for nykaa to pickup.

I must tell you that I am posted in an area where there are no courier service available. I don't even have any alternate address for pickup.We are dependent completely on online shopping so the only way I can return the product is the service provided by the online shopping companies.

Dear sir/madam,
My name is Kritika Sunam and on 29th of November, 2024 I had ordered 4 products which was supposed to be delivered on 3rd of Dec, but it got delayed and it has still not delivered to me that is why i cancelled my product through the consumer help of Nykka beauty as I am out of India Currently, They have still not Refunded my amount and they have the worst service as they say that they have discount in the Pink Friday...

Hi there my name is Richa Kalyani and my nykaa id is registered against my number [protected].Recently I ordered a ponds sunscreen from nykaa but they sent me a lakme sunscreen instead of ponds sunscreen. I requested return for the wrong item but they rejected my return. I called their customer care team multiple times asking for help but they disconnected my calls without attending. Finally when my call was answered they told me that they...

I have been calling them since last 5 days regarding the same problem, and there is no update to my issue .
It is so irritating to have same replies every time.
My flight is on 2nd dec, expected delivery was 29th November 2024 .
But they have not yet delivered.
I have been complaining that there is some misroute issue showing in my delivery tracking app since a week but no response.
My parcel stands undelivered today on 2 dec 2024