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Nykaa.com Complaints & Reviews

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Last updated Oct 1, 2022
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Nykaa.com Website

Nykaa.com Head Office Address

104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel
Mumbai
India
400013

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+91 92 2220 1010
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Nykaa.com reviews & complaints(1011)

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Hello,

Today, i.e. October 1st, 22, I received calls saying that they are calling from Sales and Promotions Division of Nykka.com and that based on previous online shopping on the platform my number is one of five selected winners in a lucky draw/event run internally by Nykka.com. They told me that I can choose from any of the five items (heavily priced) and that will be delivered at my address.

Getting spam...
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I had placed an order with Nykaa on the 11th of September. It was a prepaid order. I didn't like the product and i immediately asked them for a return and refund of my money to my UPI ID. They picked up the given product from my place on the 18th of September and have falsely put on their website that refund has been initiated from their side. Whereas the truth is nothing has been done from their side! They are an absolute bunch of frauds!...
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Login Name - Devanshi Fofaria

Location Rajkot-Gujarat.

Delivery person is Jaydeep Vaghela - [protected].

All at my house are working. So inspite to telling availability he keeps on coming at wrong time. And talking on call very rudely as if we are at fault while not being at home. He keeps on saying that I get 10rs per parcel. Utterly unprofessional person. Have also had word with his senior...
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I have received a empty box but nykaa didn't solve my issue. Nykaa customer executive given me wrong details. Nykaa is a fraud and fake company. I request you to everyone boycott nykaa.
Please help me everyone.
My order I'd- NYK[protected]...
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I have received a empty box but nykaa didn't solve my issue. Nykaa customer executive given me wrong details.
Please help me. Nykaa is a fake and fraud company. Please i request you to everyone boycott nykaa....
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I placed an order for two items on 17th January 2022: 1 dress (Order ID: NYK[protected], Order Amount: Rs. 4122, Return Reference ID:[protected] and earrings (Order ID: NYK[protected], Order Amount: Rs. 800, Return Reference ID:[protected]. I returned them and the team of Nykaa Fashion said they initiated the refund on 25th January 2022. But it never reflected in my account. I contacted them multiple times and they asked me...
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I have ordered products from nyka worth rs. 1537. In order ID NYK[protected] on 5th September 2022. (The amount was pre-paid) And due to some reasons I have to cancel the items. I cancelled whole items on 5th of September itself, but due to some server issues i connected to customer care on 5th itself one Mr. Hariram sardar attended the call and he said he initiated the cancellation and the refund will be initiated in next 24 to 48...
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Today I got a call from someone claiming he is from #nykaa ([protected]) He told me there was a promo offer, where if I purchased items for INR 5000, I would get 50% cash back. In addition to that, I could choose an additional gift of TV/iPhone/laptop.The data of Nyka is breached and your customers are being cheated badly. I am the recent victim and Nyka will have to be directly responsible. Pls Take this seriously....
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Today I got a call from someone claiming he is from #nykaa ([protected]) He told me there was a promo offer, where if I purchased items for INR 5000, I would get 50% cash back. In addition to that, I could choose an additional gift of TV/iPhone/what not.The data of Nyka is breached and your customers are being cheated badly. I am the recent victim and Nyka will have to be directly responsible. Pls Take this seriously....
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Nykaa — Refund initiated but not received my money

Sir i ordered Minimalist SPF 50 PA ++++ Sunscreen With Multi-Vitamin For Reducing Photoaging & No White Cast for nykaa app on 24th july and immediately cancelled the order and expected refund date is 29th july. It's been one month and i haven't received my money. I did my payment through phonepe from my SBI account. It's 399 rupees. I contacted the company but there are telling to contact the bank.Please help me...
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I got a call from Nykaa. Asking to first pay 5, 526 and then pay gst charges of 11999 which would be refunded as soon as I sent it. I lost 5, 526 plus 12004 rupees. The number is +91 [protected].
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    Hi team, I was wrongfully asked to make online payment assuring that it will be refunded. But they denied to do it
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      I placed a return request for order ID NYK[protected].

      The request was denied without a satisfactory response. I shared the images which clearly show that the product was received in damaged condition. I also attached pictures of the box, seal and invoice.

      The return is for Miss Clair Aqua Rouge Lipstick 306 which is damaged and Biotique Pretty Poison Lipstick which is entirely different in reality from...
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      What a pathetic service for my order NYK[protected] which was placed on 14th Aug. This order was not dispatched till 30th Aug even after continuous follow ups with your support executives on chat. Complaint ticket number [protected]
      on 30th Aug, i received an email from your support executive, saying the order is lost by your courier partner and my refund will be initiated in 24-48hours. It has been more than 72 hours and no update...
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      I ordered a product more than 2 weeks back. It is not yet delivered and status is showing as 'shipped' always. I called customer care 3 times to cancel. No action yet. I cannot cancel form my end without receiving the item....
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      I had placed an order of a few skin care products.

      “ Nykaa SKINRX Vitamin C Illuminate + Day Moisturizer with SPF 15 for Normal to Dry Skin “ has not been delivered, instead “ Nykaa black magic liquid liner- Super Black 01 “ has been delivered.

      Please resolve the issue...
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      I bought this MAC liquid eyeliner from Nykaa n got the delivery on 5 july 2022, it got dried up within less than a month..i got in touch with Nykaa executive person on 6th August 2022...he told me it's already a month we can't do anything for you...I mean seriously dude...i paid 2500 bucks for these MAC dried product... atleast MAC should revive it's brand image...
      +1 photos
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      I placed an order on 25 th Aug . With out a proper reasoning the ETA changed from 2 days to 2 weeks. Now I am middle of nowhere while asking for refund Nykaa needs5- 7 days:( .. 4 times I called customer support but no luck they are saying the recorded words:(can some one support..

      I think Nykaa is not understanding the meaning of ETA given to the user...
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      I order products from nykaa worth rs 1927 and from that 2 products worth rs 1525 and 399 are missing. I also created a refund request and they rejected the same saying that as per them the products are delivered from their side. I lost my money. Please help me get my hard earned money back. Iam a loyal customer to nykaa never expected such cheating from them....
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      Order ID: NYK[protected]
      date: Ordered date 9th Aug
      First complaint was made on[protected]

      since then getting the same reply that we are looking into your problem we will get back to you
      now i cant even cancel the product
      because its written that once order is placed cant be cancelled.
      no body picks up the call center number
      no one call back
      bad customer experience...
      +1 photos
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