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Nykaa.com Customer Care
FSN Ecommerce Ventures Pvt. Ltd.
Customer satisfaction rating: 7%
Submit a Complaint
729
COMPLAINTS

Nykaa.com Customer Care

FSN Ecommerce Ventures Pvt. Ltd.

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Address
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel
Mumbai
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 92 2220 1010  [Customer Care]
up
177
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152

Additional info
Customer satisfaction rating
7%
Complaints
729
Pending
0
Resolved
42
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon 09:00 am - 09:00 pm
Tue 09:00 am - 09:00 pm
Wed 09:00 am - 09:00 pm
Thu 09:00 am - 09:00 pm
Fri 09:00 am - 09:00 pm
Sat 09:00 am - 09:00 pm
Sun Closed

Nykaa.com related photos (350)

Nykaa.com Complaints & Reviews

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Nykaa.com — Order got returned

 Sherin Maria on Aug 5, 2020
I had ordered 5 products thorugh nyka's app and they were divided into two shipments. One shipment was due to be delivered...
Complaint category Health & Beauty

Nykaa.com — PrettyCat Front Closure Push Up Bra - White- Return policy is misleading

 Shivangi Rajput on Aug 4, 2020
Item link: https://www.nykaa.com/prettycat-front-closure-pushup-bra-white/p/652631?ptype=product&productId=652631&skuId=652631&pps=5
Complaint category Clothing, Shoes & Accessories

 vuirla on Aug 4, 2020
My prepaid half order means only 1 item out of 3 is received. 2 items are not delivered.

Order on dtd 25/07/02020 nykaa order #nyk[protected] at pune warje, pin 411058 not delivered.
Pls take action immediately in getting my prepaid delivery.
Complaint comments  Add a commentComplaint category Clothing, Shoes & Accessories

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    Nykaa.com — Complaint for delivering half of the product

     Upama Bhattacharyya on Aug 4, 2020
    Where is my refund till now... It's been more than a month but i haven't received till now. Even i didn't cancel the order...
    Complaint category Health & Beauty

     Kritika Nandwani on Aug 3, 2020
    As i have ordered products from nykaa on 27th july 2020 monday, and it was prepaid. Since last 3 days i am getting notifications from your nykaa that my order is out for delivery but due to some issue it is getting failed, i am not able to understand that i have mentioned my correct address and contact number secondly i am not getting any call from the concern delivery person so how they are mentioning that i was not available. Kindly look into this matter as soon as possible and ask nykaa to change there deliver person or company, they are not doing there work efficiently.
    Below mentioning the order details :

    Shipment detail
    Order idnyk[protected]
    Order placed onmonday, 27th jul 2020
    Delivery partnerwowexpress
    Awb numberp[protected]
    Complaint comments  Add a commentComplaint category Cosmetics

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       vuirla on Aug 3, 2020
      My prepaid half order means only 1 item out of 3 is received. 2 items are not delivered.
      Order on dtd 25/07/02020 nykaa order #nyk[protected] at pune warje, pin 411058 not delivered.
      Pls take action immediately in getting my prepaid delivery.
      This is very ridiculous that no response from company. Nykaa.

      Vaishali irla, pune
      Mon [protected]
      Complaint comments  Add a commentComplaint category Online Shopping

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         tejaswiniG on Aug 1, 2020
        I have placed a order on nykaa.com. It consisted of two items.
        But i have received another product, which i have never ordered through out my history.

        I package was delivered on 20th july evening

        I have written mails and raised request to nykaa support on the next day. But have not received any kind o[censored]pdates.
        On1st august i received a mail saying, on investigation there is no issue with delivery and cannot hep you further.
        The order i have placed is worth 5320 rupees. And received a product i do not use. (Worth only 449)
        Please let me know how i can get a refund or the products that i have originally ordered. And pick up the product that was delivered.
        Nykaa order number nyk[protected].
        The nykaa ticket no : [protected]

        I am unable to upload any pics or attachements. Please help to resolve this issue as soon as possible
        Complaint comments  Add a commentComplaint category Online Shopping

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          Nykaa.com — I'm complaining for cancelling my order because of their poor delivery service

           Kirti_gautam on Jul 29, 2020
          My order NYK[protected] has been cancelled. I have ordered 12 items from the nykaa hot pink sale and two of the items...
          Complaint category Online Shopping

          Nykaa.com — Old product received

           Nissi123 on Jul 29, 2020
          I bought a glamglow product during their Nykaa pink sale recently. I paid full prove for the product worth ₹4500. I got...
          Complaint category Cosmetics

           Bhavya Chittilanghat on Jul 29, 2020
          I had ordered few things 10 to 15 days back. I got them all except one item. The status of that particular item has been "waiting for seller to confirm" since then. Despite reaching out to them automated reply said they will get in touch but they haven't and it has been days now!!! Terrible. Mine is a prepaid order nyk[protected].

          Can't trust any of them nowadays. At least person should be informed of the delay.
          Complaint comments  Add a commentComplaint category Clothing, Shoes & Accessories

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            Nykaa.com — missing product of mascara

             Prithvi Deekshith on Jul 29, 2020
            Dear sir / madam,

            I am writing to you to raise an issue about: beauty & personal care

            The issue...
            Complaint category Hair and Beauty Salons

            Nykaa.com — Payment made but item missing [Resolved]

             Saswati Debnath Saha on Jul 29, 2020
            I ordered 6 items in total and made online payment. There were 2 shipments with 3 items each. First day i got delivered one...
            Complaint comments  Comments  (1)Complaint category Health & Beauty

            Nykaa.com — complaint for my refund status

             [email protected] on Jul 27, 2020
            Myself rajesh majumder, i ordered 5 items and 1 items was free on hot pink offer from nykaa. I paid rs-1160/-through my debit...
            Complaint category Online Shopping

             Chandayushi29 on Jul 26, 2020
            In the morning i got call from this number [protected] and when i asked him for my parcel he asked me to pay the money as he said he didnt receieved money although i paid it through online process and my nykaa order id[protected] he took my order with him and i haven't receieved it now what am i going to do please help me
            Complaint comments  Add a commentComplaint category Cosmetics

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              Nykaa.com — Taking extra money

               Muskan Lama on Jul 25, 2020
              The guy asked for 30 rupees extra saying we don't accept upi or card. Even though i said him many time s but still he took...
              Complaint category Online Shopping

              Nykaa.com — Cheating customers and worst service

               Drgokul Raaj on Jul 25, 2020
              Hello,
              I have ordered 7 products from nykaa and which was supposed to reach on next 3 days. After the product got...
              Complaint category Online Shopping

               AshnaSinghh on Jul 24, 2020
              I received a fake call from a person who claims that he is from nyka and he was saying that i won the scorpio/12 lakh cash from the lucky draw of nyka.
              So to claim i’ve to give my account details and also i’ve to pay 6000 rupees for the registration after that i’ll get the car or cash.. And he was saying that the office of nykaa is in sakshi market jharkhand, jamshedpur.
              I expect from nykaa to investigate into this fake calls and i want to know how someone got my number, address identity and also he knew the products which i ordered from nykaa.
              And the contact number of that fake call is here [protected] from this number i received the call
              Complaint comments  Add a commentComplaint category Cosmetics

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                Nykaa — Product not delivered

                 barsha Rava on Jul 22, 2020
                The delivery person says its too far from the location he is in so he want me to cancel the order which is unacceptable when...
                Complaint category Online Shopping

                Nykaa.com — Order not received/complaint not resolved

                 Bhavya Panjwani on Jul 21, 2020
                Dear Nykaa,

                I am regret to inform you that I am disappointed by the service provided regarding my prepaid...
                Complaint category Airlines

                Nykaa.com — Dafni go straightener brush

                 Jenny renu on Jul 19, 2020
                I purchased a dafni go brush, product i received was defective and doesnt work. It came in a condition which felt used. Now...
                Complaint category Electronics & Appliances

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