CC Avenue — amount debit twice but not refunded back

Address:

373/37 a, sugantham apts, paneer nagar, mogappair, Chennai, Tamil Nadu, 600037

On 31st of january i made a payment through cc avenue for rs 3416. The amount got debited twice for me. Ok contacting the insurer i learnt that payment was received by them only once. Can you confirm if there is issue with the payment gateway. I have been following up with this issue to various parties involved in the payment. I have attached with this complaint the screenshot of payment made through google pay and screenshot of my bank statement for your reference.