[Resolved] CC Avenue — amount deducted from my bank account but not reflected to the customer

Prathik Kumar P

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500044
Website:	www.ccavenue.com

I was filling a form for TAPMI college and clicked on payment option, entered all the details and proceeded. the amount got deducted and the page showed error. the application was not submitted to the institute so I had to repay the amount again. The first transaction of 1770 rupees is deducted and there is no trace of it. I am still waiting for the response, I have mailed them. when I look for the order number in that CCAvenue website it is showing no records found. When I searched for google, it was shocking to see so many complaints. How low the company goes to loot money from people!

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Jan 18, 2018

Complaint marked as Resolved

got a response that it will be refunded.

CC Avenue customer support has been notified about the posted complaint.

Jan 18, 2018

Updated by Prathik Kumar P I had to pay the same amount second time to ensure the application is submitted, it was submitted second time but the first transaction was failure, the customer care replied saying the second transaction was successful. But I need the refund of first transaction