CC Avenue — Bank a/c debited but neither money credited to MobiKwik Wallet nor refunded back to my Bank A/c. Where the money has gone ?

Address:	282004
Website:	www.mobikwik.com

An amount of Rs.500/=( Five Hundered only) deducted from my Bank Account on 18/01/2017 at 9:51:12 AM vide reference number[protected] but till today my MobiKwik Wallet balance is still showing zero balance and amount is also not refunded back to my Bank account. I also made complaint to the MobiKwik Comapny vide TICKET #5821204 on 18 Jan 2017 at 10.27 AM but the MobiKwik replied that "WE CHECKED AND FOUND THAT YOUR PAYMENT WAS UNSUCCESSFUL AS MobiKwik DID NOT UPDATE FROM YOUR BANK FOR THIS TRANSACTION." It is therefore clear that the amount of Rs.500/= is held by you ''CC Avenue" only. I therefore request you to please refund the money to my Bank account urgently as you have no right to retain the customer money for long period due to the disruption of the Network System as per THE PAYMENT AND SETTLEMENT SYSTEMS ACT, 2007.