CC Avenue — Order ID[protected] was done on paytm without my knowledge

On 29th August.. I have found a transaction in my paytm phone account [protected] of INR 529 at 4:45 pm. Paytm used ccavenue as paytm getaway. But I didn't received any transaction OTP or anything which confirm for any payment.
I noticed that in evening and logged customer complaint.
I got reply from paytm that transaction is valid. But paytm suggest to contact ccavenue to know where the transaction done. Who was Marchant. Where this money spent.
I need your support to know the details of transaction otherwise this maybe happen again and to other people as well.
I know that is a small amount but loss of big trust in online payment.
I have also attached snapshot of transaction done on paytm..
I request to resolve the issue ASAP.
Thanks
Mahender Kumar
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