CC Avenue — order not placed - max fashion (money was deducted)

Address:Nagrik society, Bhuj, Kutch, Gujrat 370001

I recently purchased item from max fashion app worth ₹1347.99 online on 6th sept. The payment was successful done through google pay and the amount was debited from my account. But neither i'm able to see the item ordered in the order history nor received any confirmation mail from max fashion.
I request you to refund the amount as soon as possible.
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Any update it's been 12 days and haven't heard a word regarding any progress on my complaint
I noticed that many complaints have been resolved in just few days but for me why it is taking too long.
Please let me know when I will receive my refund.
Payment done rs 699 but order not placed how can I gate refund

I ordered from max fashion worth 1100. The money was debited and the order wasn't confirmed.

I placed an order from max fashion worth 1100/-. The money was debited however the order wasn't confirmed.

I recently purchased item from max fashion app worth ₹399online on 10th October. The payment was successful done through google pay and the amount was debited from my account. But neither i'm able to see the item ordered in the order history nor received any confirmation mail from max fashion.
I request you to refund the amount as soon as possible.

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