CC Avenue — Payment deducted for order placed but not success

Hi Team,

I wanted to bring to your notice that on 13th Of october i had ordered for sri yantra using astrojyoti.com and payment from my end was successful and deducted from my bank account [protected], standard chartered . However, same was not received by the astrojyoti.com as per their confirmation . Please find the below transaction details for 13th Oct -. Could you please check where my money went when it was not paid to Astrojyoti.com AND trasaction was successful and my account balance was reduced by this amount? If this is technical issue then why my money was not reversed?

Transaction date - 13th oct - Reference id[protected]

Thereafter i made another transaction on 14th Oct with astrojyoti .com with trasaction reference number[protected]and that was success and i received my order as well.

Regards,
Sweta