Standard Chartered Bank Customer Care
Standard Chartered PLC
Customer satisfaction rating: 6%
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1197
COMPLAINTS

Standard Chartered Bank Customer Care

Standard Chartered PLC

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Address
19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

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29
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16


Additional info
Customer satisfaction rating
6%
Complaints
1197
Pending
248
Resolved
16
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Standard Chartered Bank Complaints & Reviews

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Standard Chartered Bank — After payment Credit Card ( 5444388756402428) CIBIL not clear

 R.Dwivedi on Feb 22, 2017
Hi, My self Rajesh Kumar Dwivedi my PAN card no is AJFPD3415Q. I was using credit card issued by Standerd Charterd Bank on that credit card i have a loan which i have sattled in april 2013 with as per bank agreement but In CIBIL Account it not show clear. for reference letter receive from bank attached as attachment.
Kindly clear my CIBIL.
Regards
R K Dwivedi
9419295886...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Harassment/Mental torture for delay in payment Pavithra, SCB - Chennai - and her department no is 044 49782503.

 santhobhass@gmail.com on Feb 15, 2017
The person from SCB has been so rude always and has not got any moals on how to speak to a customer. She speaks as she is the owner of SCB.

There had been delay in payments because im planning for complete closure of to settle the accounts and i have already spoken the same the senior executives of the bank and writing emails stating the reason delay in payments as im pregnant due to health complications.

But this cruel lady has no empathy, all her calls should be monitored the way she speaks and how harsh she is been always, and first she should be taught basic customer...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — CIBIL score - SCB's mistake.

 akshaykanade on Feb 13, 2017
I had settled my StanChart Credit Card in 2008. I obtained a no dues certificate from the bank and after 4-5 years I started getting their emails for payment of dues.
This is ridiculous. They did not update CIBIL and my report is still showing dues of almost Rs.5 lacs, which is very huge and it is not my fault at all.
I have replied to their emails since then providing them with the proofs still they are not ready to edit this information with CIBIL.
The person who I had dealt with in 2008 is not traceable and the bank is saying that there are no accounting entries in their...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — Decrese my credit card limit

 umeshcha on Feb 12, 2017
Dear sir/madam.


I umesh machkuri, my card no:4541 9823 3724 0938.Why decrees my credit limit,


i am not pay any late payments?


i am not pay any minime amount?


i can pay only outstanding amount?


please send me reason of my decrees my credit limit.

Please i request you to provide my old limit bcose i can not using that card


regards.
Umesh machkuri.
9705146642....
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Wrongly devit in credit card

 kapoorprad on Feb 8, 2017
I am really very unhappy by your standard chartered bank un profession services only one request up date your system other wise u will loose business and repoddation also
regarding our complaints pl check our mail ferbery, march, appril 2013 and our credit card statement of march 2013 u will also realized mistake if u want any further detail pl inform I will be happy to provide u we have all record in hard copy of bills from march 2011 we thinks u will look after this matter as early as possible with written us no dues with apolize
we wait your fruitfull response as early other wise...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Cancellation of loan in credit card

 kumarvenu on Jan 31, 2017
Reauested for cancellation of loan as unable to encash DD which they have sent. Sent their DD back and requested to Cancel loan. Given request on 8.01.17. Standard chartered bank is not cancelling loan and adding EMI of loan eventhough I have not encashed DD.
Request to kindly get loan cancelled and revert back all EMI and processing charges of loan....
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Not Resolving Issues On Time & Charged Unnecessary Charges

 ShrikantP on Jan 31, 2017
I settled my account with them 2 years back & now i want NDC so i want to pay the balance amount. when i called them they raised the issue of due payment which is charged on my not availed service.
Thr customer care said we will resolve the issue in 2-3 days. after 2 weeks also i aim not getting any call or feedback from them.

THEY r really BAD....
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Fraudulent Credit Card Charges on Standard Chartered card disrupting mr Credit record

 ryzie on Jan 17, 2017
I have already exerted all possible efforts to dispute and clear the fraudulent transactions on my Standard Chartered card dated way back Aug.2014. As soon as I found about about the charges, I immediately reported and asked my card to be blocked. My card has been with me the whole time and the charges were all made online. I already made several disputes and phone calls to clear the charges. initially, SC had reversed the said charges on October 2014 statement, Only to charge it back again on January and February 2015 even though i had complied with all their requirements for dispute. I refuse...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Cancellation of visa credit card

 tarit roy on Jan 17, 2017
17.01.2017
Respected Sir,
I am a senior citizen and not in a position to handle the card any more. My Visa Credit Card number is 4622 7153 5433 8751. This is to request you to kindly cancel my Credit Card with immediate effect. I shall be highly obliged if you could kindly send a confirmation on effecting the cancellation.

with regards,
your sincerely,

TARIT KANTI ROY
Mob:9433396961...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — Credit Card Closure

 samrendra biswal on Jan 12, 2017
I had a credit card from Standard Chartered Bank Credit Cards which had been taken over by you with a reference number 2007 8319 1902 090. I came to know about this while I approached a bank for some loan. I was informed of having one account as WRITTEN OFF, but on generating a CIBIL Report from CIBIL Site I could know that your institution name is appearing and understood that your institution has taken over the outstanding of Standard Chartered Bank.

Now, I want to know, if the same can be closed and how?

Kindly intimate me at the earliest at my email id - samrendra20071983@gmail.com
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — Crdit Card Bill last 4 digit 9396 -

 Arpit Chintawar on Jan 5, 2017
Team,
As per the statement dated 18 March 2016, the total outstanding dues in your card ending 9396 was Rs.3, 673.56 towards which we received a partial payment of Rs.2, 500.00 after due date...
--------------------------------

I already said, never recieved the call sent sevral email why this has been over chanrge to me so i paid whatever i spend...

I sent 60 email till date no one has reposnsed everytime they are saying they are looking into it will arrange call some time...

This is happening from Last 6 month so whatever extra charge...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Re:credit card 5491 2456 0057 1950 betrayal by standard chartered bank

 karthikeyan.anandha@live.com on Dec 31, 2016
Hi,

I am drafting this email on behalf of my father for this issue since he is unaware of the technologies.

Please be informed that my father was using a standard chartered credit card and the number reads as 5491 2456 0057 1950. At one point of time he was unable to pay the outstanding dues on time since he was not feeling well and the rate of interest on the bill hiked all of the sudden and he started receiving calls from the customer care executives often. Hence he decided to close the card and the customer care executives informed my father to pay around 4000 rupees...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Non Receipt of a Loan NOC which was paid off in 2004!

 Sudhir Brijlal Gupta on Dec 23, 2016
I had taken a Car Loan in Sept 2003 which was fully paid up in 2004. I have still not received an NOC from Standard Chartered Bank inspite of repeated requests & having expressed Urgency on several times. Your Call Centre is a JOKE! Standard Charteded Branches seem to have no accessto Loan records even though my car is hypothecated to your Lower Parel Branch (Yes, as on dated, 12 years after the loan was fully paid off !)

Details are as follows:
Name: TORULATA GUPTA
PAN # ADLPG 2425R
Date of Birth: 20th Sept 1928
Car Registration No: MH-02-NA-2750
Chassis...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Standard Chartered Bank — Delay in updating credit card statement with an intention to fraud

 karen1 on Dec 19, 2016
Please do not opt for standard chartered credit cards.

They do not update the credit card statment on time ., it takes more than 3-4 days to update it, after multiple follow ups.

When you pay you entire dues on or well before the due date, it still shows as payment pending for more than a week after you have made the full payment.

Further they do not update the stamtent on time so they can charge unlawful charges.

For eg. Payment was due on 19/12, they on purpose have not updated my statment since 15/12.

I have paid...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered — Credit cards

 sbese21 on Dec 18, 2016
I request reserve bank of india to recover excess charges which is in thousand crores taken by banks on credit cards since they allowed to do business in india till now & also hurt sentiments of customers by sending goons and abused ladies at there residence by goons earliar no government has taken any action against these rogue banks now i expect Modi government to take action
against these multinational bank they are not follow any guideline of reserve bank of india now also they harass customers by different hidden ways.these banks never harass big businessmans/politicians who are also...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Standard Chartered B2 OVER LIMIT FEE (without informing charged) [Resolved]

 sashidhar225 on Dec 14, 2016
Regarding Standard Chartered Bank charged additional amount (500.00) without intimation/informing.

Reason: Credit Limit exceeded.

My Concern# with out intimation there charged the amount and how there system is allowed to do transaction more than my credit limit.

My Card number# 4622 7153 5715 6457.

Please do needful to revert back my amount.

My Mobile Number# 9908072933....
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Unnecessary charges on credit card

 dgenratnx on Dec 13, 2016
I was holding a credit card in 2011 for which i sent an email to scb for closure & on top of that i sent multiple reminders as well, however no one responded & now i have cibil issue for non payment of my cc dues.

It was totally scb fault they never responded to my written email & charging interest & late fees till now, i have provide the emails copy to them which were sent to them

This is with reference to scb complaint number 20160805508144 regarding the card account ending 4493....
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Regarding Cheque Book Request. Receipt Number: 1611-301711696500

 RAMA MOHAN on Dec 12, 2016
Dear Sir/Madam,

I am Rammohan Reddy. I sent service request for Cheque Book with Receipt Number: 1611-301711696500 on 30th November 2016. But till the date I have not received the cheque book from your side.
Wednesday I have informed to your customer care person about this and taken the complaint. Complaint details as per below
"Your concern is captured with reference number 20161207658278. Our complaint resolution team will contact you within the next 2 working days-StanChart"
Saturday also I have informed to customer care about this. But they also unable...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — Credit cards

 sbese21 on Dec 9, 2016
Standard chartered bank ne ek credit card aaj se 16yrs pehle diya tha jab government ka kisi tarah ka kanoon nahi banaya tha na koi ombudsman tha nahi koi sarkar ki taraf se madad di jaati thi sirf bankon ki gundagardi chalti thi aur ase samay mein standard chartered bank ne ek credit card without my demand issue kiya aur hamare address par bhej diya kai baar hamane card lene se mana kiya toh inhone kaha ki sir aap ko isme koi jaada interest toh dena nahi sirf 15%pa interest hai aur agar late hue toh aap ko 75/-pay karne honge aur loan lene ke liye musibat mein idhar udhar bhatakana nahi pade ga...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — About home loan

 bhavina patel on Dec 3, 2016
Respected Sir,

I, Bhavina Patel had home loan in Standard Chartered Bank, Account no was 47934964. we had changed home loan from Standard Chartered bank to ICICI Bank.While collecting documents from Standard Chartered bank they refused to handover to me, even though i was co-borrower and having all the authority letter from other applicants. Bank was quite adamant in their approach.As i told them that I am co-applicant. they informed me that my name was not reflecting in their system.It is quite surprised that after 6 yrs of loan, my name was not reflecting in the system, even though...
Complaint comments  Read comments Complaint category Banks

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