Standard Chartered Bank Customer Care
Standard Chartered PLC
Customer satisfaction rating: 7%
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1350
COMPLAINTS

Standard Chartered Bank Customer Care

Standard Chartered PLC

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Address
19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
73
down
36


Customer satisfaction rating
7%
Complaints
1350
Pending
224
Resolved
28
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Standard Chartered Bank related photos (111)

Standard Chartered Bank Complaints & Reviews

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Standard Chartered Bank — wrong commitment by sales team ( standard chartered bank )

 Arun Solanki84 on Aug 18, 2018
Dear Sir/Madam,

I have recently applied for new Credit Card and all the documents are collected by Mr Om Parkash ( [protected] ) as on 28th Jul ( who has to belong to Sales Team _ Karol Bagh ) and singed the application from, also given me application Number - [protected], and he said that you are received the calls from bank side, but till now i am not getting any single mail or calls from bank side, And i am dialing both number but they blacklist my all number.

Now please take the necessary action against this type of callers and field executive, also written...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — no branch located in north/south & west of bangalore

 keshavaraohm on Aug 14, 2018
Dear sir,

Standard chartered bank branches have been located in east of bangalore. When a customers needs to visit the branch he has to reach your branches in east where traffic is horrible, no parking space and densely populated with non kannadiga's. If you have any plan to add local customers of bangalore, kindly relocate your branches suitably or open branches in north, south and west of bangalore, where all customer requirements are met. Again, here you must not ask customers to go to other branches for any kind assistance's, all customer request are to be handled in these branches....
Complaint comments  Read comments Complaint category Business & Finances

Standard Chartered Bank — mab charges

 Piyush Zambani on Aug 11, 2018
I was having salary account in kalyani nagar pune branch. As i left the job, i requested kalyani nagar branch to close my account, they told me convert it into zero balance current account, no mab charges will be deducted, so i agreed to same and fill the form. Now they are deducting mab charges, due to which i am getting the message of negative balance. Inspite of complaining two times on customer complaint forum, they are still deducting the charges. Please do solve my issue at earliest as it is affecting my cibil score....
Complaint comments  Read comments [1]Complaint category Banks

Standard Chartered Bank — unknown login

 D.DESHAKUMAR on Aug 7, 2018
I got call from standard charted yesterday asking me about my past application details about me and they logged in for credit card without my knowledge...

I told them please dont apply any credit card for me and i am totally not interested... But they just said they wont do without my knowledge...

But after checking my cibil variation in it then i came to know they applied for a credit card...

I want standard chartered to take action against the person who is playing with my documents

Standard charted is responsible for my cibil score depreciation...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — my netbanking account deactivated

 USHARANI MANIKANTI on Aug 6, 2018
Dear scb customercare,

Netbanking for my account is not in active state, kindly confirm me why you inactivate my account without any notification? And previously also same thing happened that time you said sorry for inconvenience it wont repeat again, but again same problem am facing, kindly activate my account and transaction pin as soon as possible...
Complaint comments  Read comments Complaint category Other

Standard Chartered Bank — closure of standard chartered saving a/c no: 24710167930

 Narayan D on Aug 2, 2018
Dear team,

Closure of standard chartered saving a/c no: [protected]


With reference to above subject line. I request you to kindly close my account no sb: [protected].

Pfa scan copy of personal account closure request letter and courier pod scan copy.
The reason for my closing the account is:

1) i am unable to maintain my monthly average balance (Mab).

2) this a/c is not been used since long for any transactions.

Requesting you kindly close my account with immediate effect. And also share confirmation...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — reverse my late fee

 anwarshaikh on Aug 1, 2018
Dear sir/madam,
I anwar husain shaikh holding scb manhattan platinum credit card no. [protected], i paid 5934/- against statement due date is 13 july 2018 but i was not here for 15 days. So i paid it after due date on 16th july 2018. So i got a new statement by adding that late fee 700/-, you can check our record we always pays all bills on time please grant the reverse charge permission so i am requesting you to reverse our charge (700/-inr).

Yours thankfully

Anwar husain shaikh...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — fraud on standard chartered debit card by shine dream jobs

 Srishti89 on Jul 30, 2018
Hi standard chartered bank team / rbi, mp : rbi delhi /

This is in reference to below mentioned complaint that has been raised to scb about a fraudulent charge debited on my scb debit account on 23rd june, 2018
To brief - there was a call from company shinedreamjob.com claiming that my resume has been short listed for top companies and that to get a personal interview scheduled they would request an amount of inr 10 to be paid on there website
I was double sure that’s its inr 10 as when i entered the card details the bank sent me an otp of inr 10 rupees
Attached...
Complaint comments  Read comments [1]Complaint category Banks

Standard Chartered Bank — settled my outstanding loan-not receiving my original house documents

 manojkrishna_B on Jul 27, 2018
Iam Manojkrishna residing in chennai.
I have availed home loan a/c no – 49630229 on 06June2018 an amount of Rs.33, 09620/- for which I have been paying my emi of Rs.33, 074/- on 2nd of every month from My ICICI current account till date. Another loan as Insurance premium top up of Rs.90, 380/- for which I have been paying emi of Rs.986/- on 2nd of every month from same ICICI current account till date
I was offered from Bajaj Allianz Bank with low interest compare to SCB Bank, so I informed SCB Bank that iam willing ti transfer my loan from SCB to other bank and enquired the steps...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — shaha account closed

 rupazz on Jul 24, 2018
Hi,

I was holding scb account in 2002 but it was not closed on time by me.

Penalty of that i am facing today in my cibil which is highly impacted due to this scb card.

Now new owner of my account is shaha finlease was surprised how can a mnc bank sell the customer cofidential details of customer to the nbfc.

Shaha finlease officer contacted me and helped me to close the account and got ndc on time...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — about mail I received

 Rules on Jul 23, 2018
I got a mail that my relative died in uk. My relative chandra sekhar had money in uk. To receive that money they said that i have to pay money to get that amount into my account. From uk i received a call from dennis jim +[protected], he said that he is a bank employee in sainburys bank. He said that the money sent to your bank account to india. From india i received a mail from standard chartered bank, to pay money. They said the transaction will be done by british agent nicholas paul +[protected] and the transfer manager name indira sharma [protected]. They said to pay money for un approval...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails

Standard Chartered Bank — pin for new credit card

 Makkena Venugopalarao on Jul 20, 2018
Dear Sir/Madam, I have recently applied for new Credit Card (Super Value Titanium) and have received the same. Credit Card number is [protected]. But i have not received 4 digit PIN due to which i am unable to do any transactions. Even i couldn't make a call to Customer care without PIN. Request you to please issue me a PIN or else let me know if I can generate it online. My email id: gopal.makkena@gmail.com My Cell No.: + 91 [protected] Please do call me in case you need any clarification. Appreciate your quick response.
Thanks,
Venu...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — late payment charges

 sapna kn on Jul 13, 2018
Hi,
I am an SCB customer for more than 10 years. I have been paying my bills regularly. I have not done late payment many times. This time, I got confused about the dates and missed by a day. In fact, the due date for every cycle is around 18th of every month. But the due date was mentioned as 16th for the month of June-2018, which I paid it on 17th-June-2018.

I called the customer care to roll back the late payment fee. But I didn't get any positive response from SCB. As a regular customer, SCB could have waived the late payment fees.

No Late Payment Fees on...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — closing of an account(previous complaint [id: 1990648])

 Piyush Zambani on Jul 12, 2018
I was having salary account (Savings) in kalyani nagar, pune branch. as i left my job at state street syntel pvt ltd, i requested them to close the account, instead they told me that there is no need to close as it is zero balance account and requested me to fill the form and didn't tell me about monthly average balance. Now they are deducting monthly average balance (Mab) charges due to which my account is going to negative balnce and affecting my CIBIL score.they called me after my previous complaint ID:199068 and told me it will be resolved and updated the complaint as resolved on consumercomplaints.in...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — fraud mails

 SandeshaB on Jul 9, 2018
Fake mails or what?

Standard Chartered Bank,
Thread needle St-
1 Basinghall Avenue,
London, EC2V 5DD,
United Kingdom.
Fax Tell phone Number
[protected]

Attn: Dear Sir/ Madam


we have been directed by Mrs Melissa Mauma, I'm director of Foreign Operation/ Wire Transfer of the Standard Chartered Bank Plc London, i am writing you in respect to your mail which we received today concerning the wire transfer of 3.500.000 00 US Dollars (Three Million Five Hundred Thousand Dollars ) from Mrs Melissa,...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — super value titanium credit card

 Anil@cc on Jul 9, 2018
Standard Chartered Business development executives(Credit card marketing executives) are doing fraud job of making false promises to customers while opting for the card. e.g. In my case they told me it is a life time free card and there will be 5% cashback on all utility bills with no minimum transaction limit. Also they told I will get a call from their back-end team to confirm about all these terms and conditions before processing the application.

Reality goes here:
1. I never received a call to confirm these terms and conditions, after a week's time I received the card itself.
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — cvv

 Raghav4444 on Jul 8, 2018
Hi Team
I entered my cvv no wrong three times and still I got the message to do the transaction . Infact I had done the transaction with wrong CVV no please see my latest two transactions of rs 14000 and 100. I want the assurance of you how u can prevent my account from fraud . Please provide justification asap and my complaint no is ‭[protected]‬....
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — charging penalties without information

 mohdshahidullah on Jul 3, 2018
Dear customer care manager

My name is Md Shahidullah. My date of birth is[protected]. I have my loan account No. 49771884 with you.

Since last 3-4 months I have been charging penalties without any communication / information. Please clarify it for what are you taking money from my bank account ??

Awaiting

Thanks with regards
Md.Shahidullah
​New Delhi
Call: +91-[protected]...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — personal loan department

 Ashwini Ravindran on Jun 30, 2018
This is with regards to an annoying call that i received from number: [protected]. She says her name is Ramya. Not sure if that is a righr name.
I received close to 3 calls since morning and theb came call from this so called Ramya. Even before i could explain her that i am not interested in any loan, she cut the phone on face. That was so irrtating. Would you please train your employees not to bother people with more than one call a day. And if we are not interested there should not be any more calls coming. This lady will have to be retrained on calling people or will end up spoiling...
Complaint comments  Read comments [1]Complaint category Loans

Standard Chartered Bank — complaint 1806-240938417900

 srsstudio on Jun 29, 2018
Bank reply:
This is with reference to your Internet Banking query dated 25 June 2018 regarding credit card account.

We understand that you wish to convert the transaction in your card account number ending with 5317, into Equated Monthly Instalment (EMI).

In this regards, we regret our inability to convert the transaction into EMI at this point of time. We hope you understand that we are just adhering to policies.

We wish to apprise you that the Equated Monthly Instalment(EMI) facility offered to our customers are based on various factors such...
Complaint comments  Read comments [2]Complaint category Credit Cards

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