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Standard Chartered Bank Complaints & Reviews

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Last updated Nov 21, 2023
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Standard Chartered Bank reviews & complaints(1712)

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N
Nicky_rao_99
Nov 21, 2023
Nov 26, 2023
This thread was updated on Nov 26, 2023
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Late fee by changing due date anytime of their own

I have a credit card ending in 8188 named for Yogita rao. I had an emi account and paid all the emi on time every month since 5 years. At times, they charged me late fee and I questioned why they said you did not pay on time. I asked them this why my due date. They change my die dates without prior notification every now n then. Hence, I cannot even setup auto pay on account. This last emi of mine was late due to date confusion only. br...
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Nicky_rao_99
Nov 21, 2023
Dec 6, 2023
This thread was updated on Dec 6, 2023
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Late fee charged incorrectly

Address:Noida

I have a credit card ending in 8188 named for Yogita rao. I had an emi account and paid all the emi on time every month since 5 years. At times, they charged me late fee and I questioned why they said you did not pay on time. I asked them this why my due date. They change my die dates without prior notification every now n then. Hence, I cannot even setup auto pay on account. This last emi of mine was late due to date confusion only. br...
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Yash4730
Nov 16, 2023
Nov 16, 2023
This thread was updated on Nov 16, 2023
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Address:Bank: STANDARD CHARTERED BANK IFSC: SCBL0036061 MICR Code: 462036002 Branch Code: 036061 (Last Six Characters of IFSC Code) Branch: Bhopal City: Bhopa

I used to have a standard credit card which in July 2023 I instructed the bank to close it I have the screenshots of the trial mail which I am attaching below but irrespective of my application the Standard Chartered Bank, I once called them and asked about the closure of my credit card they assured me that the credit card was closed in July itself and told me that all the mails which I'm receiving are fake, so I was confirmed that the bank associate had confirmed me that the credit card was closed in the end he also stated that that he will send me an NOC regarding the same on the recorded line but I never received one since then the standard chartered bank has continuously levied unnecessary charges on my credit card which has decreased my CIBIL score, hence I'm requesting you to rectify this enquiry.

card no. XXXX0995
Standard Chartered Bank customer support has been notified about the posted complaint.
Dear Customer,
This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on[protected] regarding the closure and NOC of your credit card with the Bank.

We observe that the details provided are insufficient for the Bank review your query. Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

Alternately you can reach out to our service channels with the details for us to assist your further.

Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

Regards,
Standard Chartered Bank
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    Brahma05
    Nov 5, 2023
    Nov 6, 2023
    This thread was updated on Nov 6, 2023
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    Address:Powai Branch Area Mumbai - Powai Branch Address Unit 101, DELTA Building, Hiranandani Gardens, Powai, Mumbai- 400076

    Hi Team,

    I have tried contacting the Standard Chartered Bank Credit Card Team but no one was helpful. Even I have written multiple email even though there was no reply from the team. I would like to take this up you. As They have charged with high interest when the outstanding amount but when i have paid all the outstanding and now i want to use my rewards points it is saying the card is not registered but when i login my internet banking it is fine. But when i click on online rewards it is not working
    Standard Chartered Bank customer support has been notified about the posted complaint.
    Dear Customer,
    This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on[protected] regarding the issues on your credit card with the Bank.

    We observe that the details provided are insufficient for the Bank review your query. Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

    Alternately you can reach out to our service channels with the details for us to assist your further.

    Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

    Regards,
    Standard Chartered Bank
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      udhayadi
      from Vadodara, Gujarat
      Oct 31, 2023
      Nov 2, 2023
      This thread was updated on Nov 2, 2023
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Standard chartered credit card false and wrong billing

      Address:Chennai
      Website:sc.com

      Sir,

      I was using Standard chartered credit card for the couple of years. They used charge extra amount without any reasoning.

      Complaint no.1

      I am using SCB credit card [protected]

      For single credit SCB seperating with two different account (Manhattan card no: [protected]) with different due with two different interest charges every month, I raised complaints on this...
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      APai
      from Mumbai, Maharashtra
      Oct 27, 2023
      Oct 30, 2023
      This thread was updated on Oct 30, 2023
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      Address:CRESCENZO C-38/39, G Block BKC, Bandra East, Mumbai, Maharashtra 400051

      I am unable to raise the fund transfer limit on my account - either through the online website or through the mobile banking app, I even tried calling customer care and getting the limit raised through them.

      The website only allows me to decrease my limit, my limit cannot be increased on the website, I request you to allow me to increase my fund transfer limit immediately, this is a abuse of your powers and the depositors money is being kept hostage in your bank with such fraudulent tactics,
      Standard Chartered Bank customer support has been notified about the posted complaint.
      Dear Customer,

      This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on 27-Oct-2023 regarding your credit card account with the Bank.

      We observe that the details provided are insufficient for the Bank review your query. Hence we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

      Alternately you can reach out to our service channels with the details for us to assist your further.
      Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

      Regards,
      Standard Chartered Bank
      Dear Customer,

      This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on 27-Oct-2023 regarding your credit card account with the Bank.

      We observe that the details provided are insufficient for the Bank review your query. Hence we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

      Alternately you can reach out to our service channels with the details for us to assist your further.
      Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

      Regards,
      Standard Chartered Bank
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        J
        Oct 4, 2023
        Oct 7, 2023
        This thread was updated on Oct 7, 2023
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        I paid my father’s credit card outstanding to a third party named Shaha Finlease who claims to be the official recovery agent of Standard Chartered bank. There’s no communication after they recovered the amount. I need to transfer my father’s home loan to other bank but they are asking for portfolio rights proof from Shaha Finlease on behalf of Standard Chartered bank. It’s not reflecting on Cibil as well.
        Standard Chartered Bank customer support has been notified about the posted complaint.
        Dear Customer,

        This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on 04-Oct-2023 regarding your credit card account with the Bank.

        We observe that the details provided are insufficient for the Bank review your query. Hence we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

        Alternately you can reach out to our service channels with the details for us to assist your further.
        Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

        Regards,
        Standard Chartered Bank
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          Anjana-Singh
          Oct 2, 2023
          Oct 7, 2023
          This thread was updated on Oct 7, 2023
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          Please refer my earlier telephonic calls made several months back (9-10 months approx.) to SCB Credit Cards Customer Service, email dated 24.09.2023 and recent telephonic discussions held with SCB regarding the subject matter and in response to SCB KYC related communication also for the said card.

          Since I have not been owning/using the SCB Card xxxx-xxxx-xxxx-9205 and the same was cut in four pieces and cancelled several months back with due telephonic intimation to SCB Credit Cards Customer Care, I once again reiterate to revert all the charges levied on this card account immediately and close the same with immediate effect, if not cancelled / closed earlier.

          Please also confirm about the reversal of charges and closure/cancellation of the said card permanently at the earliest.

          Regards,
          Anjana Singh
          Standard Chartered Bank customer support has been notified about the posted complaint.
          Dear Customer,
          This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on[protected] regarding your credit card account with the Bank.

          We observe that the details provided are insufficient for the Bank review your query. Hence we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

          Alternately you can reach out to our service channels with the details for us to assist your further.
          Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

          Regards,
          Standard Chartered Bank
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            M
            Mounika6
            Sep 15, 2023
            Oct 7, 2023
            This thread was updated on Oct 7, 2023
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            I was standard chartered bank credit card user. I didn't use my credit card still they applied some transaction or charges on my credit card and does not even inform me by any communication. It became Lss in my cibil score. Now when I visit brave they told everything is clear and no amount to be paid. And account is closed. They are not giving us noc certificate too and making is travel too and fro from one branch to another.
            I want Noc from bank to get my cibil score updated.

            My credit card no. [protected]
            Standard Chartered Bank customer support has been notified about the posted complaint.
            Dear Customer,
            This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on 15-Sep-2023 regarding your credit card account with the Bank.

            We observe that the details provided are insufficient for the Bank review your query. Hence we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

            Alternately you can reach out to our service channels with the details for us to assist your further.
            Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

            Regards,
            Standard Chartered Bank
            Dear Customer,

            This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on 15-Sep-2023 regarding your credit card account with the Bank.

            We observe that the details provided are insufficient for the Bank review your query. Hence we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

            Alternately you can reach out to our service channels with the details for us to assist your further.
            Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

            Regards,
            Standard Chartered Bank
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              riyazashaikh
              from Pune, Maharashtra
              Jul 31, 2023
              Aug 3, 2023
              This thread was updated on Aug 3, 2023
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              I have transferred 5, 00, 000/- (Rupees five Lacs) on 26th June 2023 from my Standard Chartered bank saving account number [protected]. IMPS transfer to my ICICI bank saving account. the said amount never credited to beneficiary account. I have complaint many time to Standard Chartered bank to Customer Care, on phone, in person at branch, on mail to grievance cell. to nodal office, but there is no resolution yet. Every time Standard Chartered refers to the transaction done on 23rd June 2023, which has no relevance to my complaint.
              +1 photos
              Standard Chartered Bank customer support has been notified about the posted complaint.
              Dear Customer,
               
              We refer to your query raised with https://www.consumercomplaints.in on 01 August 2023.
               
              In this regard, the details provided are insufficient for us to review the query and resolve the same conclusively.
               
              Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete details for us to review and respond.
               
              Alternatively, you can also approach our phone banking team, email us from your registered email Id with the Bank or login to your internet banking and share your query with us for further assistance.
               
              Please feel free to write to us at head.[protected]@sc.com and we shall be pleased to assist you.
               
              Assuring you of our best services always.
               
              Yours sincerely,
               
              On behalf of Standard Chartered Bank
               
              X Indhu
              From the office of Head Customer Service
               
              Dear Customer,
               
              We refer to your query raised with https://www.consumercomplaints.in on 01 August 2023.
               
              In this regard, the details provided are insufficient for us to review the query and resolve the same conclusively.
               
              Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete details for us to review and respond.
               
              Alternatively, you can also approach our phone banking team, email us from your registered email Id with the Bank or login to your internet banking and share your query with us for further assistance.
               
              Please feel free to write to us at head.[protected]@sc.com and we shall be pleased to assist you.
               
              Assuring you of our best services always.
               
              Yours sincerely,
               
              On behalf of Standard Chartered Bank
               
              X Indhu
              From the office of Head Customer Service
              Dear Customer,
               
              We refer to your query raised with https://www.consumercomplaints.in on 01 August 2023.
               
              In this regard, the details provided are insufficient for us to review the query and resolve the same conclusively.
               
              Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete details for us to review and respond.
               
              Alternatively, you can also approach our phone banking team, email us from your registered email Id with the Bank or login to your internet banking and share your query with us for further assistance.
               
              Please feel free to write to us at head.[protected]@sc.com and we shall be pleased to assist you.
               
              Assuring you of our best services always.
               
              Yours sincerely,
               
              On behalf of Standard Chartered Bank
               
              X Indhu
              From the office of Head Customer Service
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                Pr2705
                from Uttarpara, West Bengal
                Jul 24, 2023
                Jul 27, 2023
                This thread was updated on Jul 27, 2023
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                Address:Standard Chartered Bank Kolkata

                As per the bank credit card amount overdue message received of Rs 5394.18 which we had paid in full on February 3rd 2023 still after that the bank is sending overdue message of Rs 7300 and calling again and again and harrassing to make payment but we had paid in full and have evidence for that which we are attaching with this complaint registration form.We had also written a credit card surrender email and had also told them that we are not using the credit card any more requesting you to please look into the matter.
                Standard Chartered Bank customer support has been notified about the posted complaint.
                Ref :07/23/12917354/SP/CRD
                 
                Dear Customer,
                 
                This is reference to your complaint dated 26 July 2023 raised in the Consumer Helpline platform.
                 
                We note that you have not mentioned your card account number in your E-mail. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.
                 
                We request you to revert with your complete card number along with your query to enable us resolve your concerns.
                 

                Please feel free to write back to us for any further support. We will be happy to assist you.
                 
                We assure you of our best service at all times.
                 
                Yours sincerely,
                 
                On behalf of Standard Chartered Bank
                 
                 
                Rama M
                Officer-customer care
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                  M
                  msood21
                  Jul 23, 2023
                  Jul 26, 2023
                  This thread was updated on Jul 26, 2023
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                  DIGISMART coupon is not working on Yatra and Blinkit apps with Digismart Credit Card. It was not working on the Zomato app earlier. After repeated complaints on Twitter and escalating the complaints to the Services head, the DIGISMART coupon started working on the Zomato app. However, for the last two weeks, there has been no reply to my email for DIGISMART coupon not working for Yatra and Blinkit apps. I feel if I will try this coupon on the Inox app, it will not work there also, and the bank will take 1-2 months' time to make it work.

                  Standard Chartered bank is cheating its customers by not providing them the benefits declared while issuing the Digismart credit card.
                  +3 photos
                  Standard Chartered Bank customer support has been notified about the posted complaint.
                  Ref : 07/23/089036/SP/CRD
                   
                  Dear Customer
                   
                  This is with reference to your e-mail dated 24 July 2023, addressed to Customer Care Team Credit Card Account.
                   
                  We refer to your concerns shared at https://www.consumercomplaints.in and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience every time.
                   
                  In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively.
                   

                  Please feel free to write back to us for any further support. We will be happy to assist you.
                   
                  We assure you of our best service at all times.
                   
                  Yours sincerely,
                   
                  On behalf of Standard Chartered Bank
                   
                   
                  S Geetha
                  Officer - Customer Care
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                    NISHA KAUSHAL
                    Jul 11, 2023
                    Aug 16, 2023
                    This thread was updated on Aug 16, 2023
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                    Address:Delhi

                    I have paid my all overdue amount of credit card in August 2021 to Standard Chartered credit card. I was told that i will get NOC in 1 month by but till date I have not recieved any NOC yet. I have visited Standard Chartered Bank Delhi branch and following up on customer care but no response from Standard Chartered Bank. Apart from that, Standard Chartered Bank has given status of my credit card as suit filled, settlement in my Credit reports.
                    Standard Chartered Bank customer support has been notified about the posted complaint.
                    There is one lady from the standard chartered to whom i have shared all the payment screenshots and she assured me that NOC will come in 1 month. Her phone number is [protected]. Till last month she was attending the calls now she doesn't respond to my calls nor replying on messages. My card was ending with 4806 and 5464. She is harassing me mentally. First she told me that NOC was already issued and I have not collected it from branch. Then she told me to visit delhi branch on saturday but the credit card team was not available on that day. Then my husband visited last week. They told no NOC was issued. Now this lady is not responding. She has mentally harassed me from the last 2 years.

                    Ref : 07/23/042123/SP/CRD
                     
                    Dear Customer,
                     
                    This is with reference to your e-mail dated 11 July 2023, addressed to Customer Care team regarding your Credit Card.
                     
                    We note that you have not mentioned your card account number in your E-mail. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.
                     
                    We request you to revert with your complete card number along with your query to enable us resolve your concerns
                     

                    Please feel free to write back to us for any further support. We will be happy to assist you.
                     
                    We assure you of our best service at all times.
                     
                    Yours sincerely,
                     
                    On behalf of Standard Chartered Bank
                     
                     
                    Rama M
                    Officer-customer care
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                      kavyashree.H.M
                      Jul 10, 2023
                      Jul 20, 2023
                      This thread was updated on Jul 20, 2023
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                      Credit car loan amount

                      A credit card loan amount of Rs.2, 90, 000/- and 1, 10, 000/- has been charged in my credit card. This loan amount was not borrowed by me. As i also have a saving account in the same back, the bank is also showing the saving account statement as the loan amount has been credited to my account. According to bank this loan was borrowed in the month of September 2019 and the statement says it has been converted to 60 months EMI amount. But,...
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                      avbala7
                      Jul 7, 2023
                      Jul 8, 2023
                      This thread was updated on Jul 8, 2023
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                      Hi, I have been getting 3 to 4 calls every week from Standard Charted Bank customer care to provide information about their products. I have registered for Do not distrub service multiple times with the Bank but still I am getting calls again and again.
                      Standard Chartered Bank customer support has been notified about the posted complaint.
                      Ref : 07/23/027890/SP/CRD
                       
                      Dear Customer
                       
                      This is with reference to your e-mail dated 07 July 2023, addressed to Customer Care Team Credit Card Account.
                       
                      We understand that you wish to get some information about your card account number. However, we also see that you have not mentioned your card number along with your query.
                       
                      Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.
                       
                      We look forward to hear from you.
                       

                      Please feel free to write back to us for any further support. We will be happy to assist you.
                       
                      We assure you of our best service at all times.
                       
                      Yours sincerely,
                       
                      On behalf of Standard Chartered Bank
                       
                       
                      S Geetha
                      Officer - Customer Care
                       
                      Ref : 07/23/027890/SP/CRD
                       
                      Dear Customer
                       
                      This is with reference to your e-mail dated 07 July 2023, addressed to Customer Care Team Credit Card Account.
                       
                      We understand that you wish to get some information about your card account number. However, we also see that you have not mentioned your card number along with your query.
                       
                      Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to enable us resolve your concerns.
                       
                      We look forward to hear from you.
                       

                      Please feel free to write back to us for any further support. We will be happy to assist you.
                       
                      We assure you of our best service at all times.
                       
                      Yours sincerely,
                       
                      On behalf of Standard Chartered Bank
                       
                       
                      S Geetha
                      Officer - Customer Care
                       
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                        Phaneema
                        from Bengaluru, Karnataka
                        Jun 14, 2023
                        Jul 1, 2023
                        This thread was updated on Jul 1, 2023
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Never choose SCB

                        They are charging TRFD of 921.63 rupees even after I cleared all the dues. I asked them to close my CREDit card and they said me to clear all dues.i cleared everything still they are showing this TRFD amount.first thing I didn't ask for EMI conversion but they started charging me monthly 927 rupees for EMI conversion.they didn't notify and auto debiting this amount from my account every month. When I raised a dispute through mail...
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                        S
                        from Sandila, Uttar Pradesh
                        Jun 12, 2023
                        Jul 1, 2023
                        This thread was updated on Jul 1, 2023
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                        Standard charted bank ordered a credit card (card no. [protected]) to me that I never received neither I make any transaction with it. They issued something virtually. continue sending us bill.
                        I call the customer care and ask for cancell the card but still getting bills via mail.

                        Name : sushil kumar tripathi
                        Card details :
                        STANCHART EASEMYTRIP COBRAND-P
                        [protected] 2, 306.28 2, 306.28
                        +1 photos
                        Standard Chartered Bank customer support has been notified about the posted complaint.
                        Ref : 06/23/043496/SP/CRD

                        Dear Mr Kumar,

                        This is with reference to your e-mail dated 13 June 2023, addressed to Head
                        Customer Care regarding your Credit Card Account.

                        Our records indicate that the card number ending with 4354 which had been
                        dispatched to your mailing address through Blue Dart courier (vide Airway Bill
                        Number [protected] on 13 January 2023 had been returned undelivered due to
                        CONIGNEEE SHIFTED FROM THE GIVEN ADDRESS

                        The annual fee had been debited as per the terms and conditions and schedule of
                        service charges. Since your card has been utilized after the billing of the
                        annual fee on your card account.

                        We have arrange to reverse the financial charges debited in your card account
                        ending with 4354. This credit will reflect in next month statement.

                        Please feel free to write back to us for any further support. We will be happy
                        to assist you.

                        We assure you of our best service at all times.

                        Yours sincerely,

                        On behalf of Standard Chartered Bank

                        S S Saranya
                        From the office of Head Customer Service
                        Ref : 06/23/043496/SP/CRD

                        Dear Mr Kumar,

                        This is with reference to your e-mail dated 13 June 2023, addressed to Head
                        Customer Care regarding your Credit Card Account.

                        Our records indicate that the card number ending with 4354 which had been
                        dispatched to your mailing address through Blue Dart courier (vide Airway Bill
                        Number [protected] on 13 January 2023 had been returned undelivered due to
                        CONIGNEEE SHIFTED FROM THE GIVEN ADDRESS

                        The annual fee had been debited as per the terms and conditions and schedule of
                        service charges. Since your card has been utilized after the billing of the
                        annual fee on your card account.

                        We have arrange to reverse the financial charges debited in your card account
                        ending with 4354. This credit will reflect in next month statement.

                        Please feel free to write back to us for any further support. We will be happy
                        to assist you.

                        We assure you of our best service at all times.

                        Yours sincerely,

                        On behalf of Standard Chartered Bank

                        S S Saranya
                        From the office of Head Customer Service
                        Ref : 06/23/043496/SP/CRD

                        Dear Mr Kumar,

                        This is with reference to your e-mail dated 13 June 2023, addressed to Head
                        Customer Care regarding your Credit Card Account.

                        Our records indicate that the card number ending with 4354 which had been
                        dispatched to your mailing address through Blue Dart courier (vide Airway Bill
                        Number [protected] on 13 January 2023 had been returned undelivered due to
                        CONIGNEEE SHIFTED FROM THE GIVEN ADDRESS

                        The annual fee had been debited as per the terms and conditions and schedule of
                        service charges. Since your card has been utilized after the billing of the
                        annual fee on your card account.

                        We have arrange to reverse the financial charges debited in your card account
                        ending with 4354. This credit will reflect in next month statement.

                        Please feel free to write back to us for any further support. We will be happy
                        to assist you.

                        We assure you of our best service at all times.

                        Yours sincerely,

                        On behalf of Standard Chartered Bank

                        S S Saranya
                        From the office of Head Customer Service
                        Ref : 06/23/043496/SP/CRD

                        Dear Mr Kumar,

                        This is with reference to your e-mail dated 13 June 2023, addressed to Head
                        Customer Care regarding your Credit Card Account.

                        Our records indicate that the card number ending with 4354 which had been
                        dispatched to your mailing address through Blue Dart courier (vide Airway Bill
                        Number [protected] on 13 January 2023 had been returned undelivered due to
                        CONIGNEEE SHIFTED FROM THE GIVEN ADDRESS

                        The annual fee had been debited as per the terms and conditions and schedule of
                        service charges. Since your card has been utilized after the billing of the
                        annual fee on your card account.

                        We have arrange to reverse the financial charges debited in your card account
                        ending with 4354. This credit will reflect in next month statement.

                        Please feel free to write back to us for any further support. We will be happy
                        to assist you.

                        We assure you of our best service at all times.

                        Yours sincerely,

                        On behalf of Standard Chartered Bank

                        S S Saranya
                        From the office of Head Customer Service
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                          S
                          saprajatin
                          from Gurugram, Haryana
                          Jun 1, 2023
                          Jun 10, 2023
                          This thread was updated on Jun 10, 2023
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                          I have placed a request the foreclosure of my home loan account on 28-Apr-2023 and as per the guidelines provided by the SCB customer care service the total time period is 18 working days. Still they have not provided the letter and also they are not responding to any mails. I have spoken to them over phone multiple times and none of them is giving a confirmation by when they will be able to provide the letter. Even they are not disclosing any reason for the delay and always mention that we will raise it on priority but there has not been any advancement.

                          I dont know what are there intention but if letter is already issued then it holds its validity till 30 days and post that I wont be able to make any bank transfer.
                          Standard Chartered Bank customer support has been notified about the posted complaint.
                          Ref :06/23/12770142/SP/AST
                           
                          Dear Sir/Madam,
                           
                          This is with reference to your e-mail dated 10 June 2023, addressed to the Head Service team regarding your foreclosure.
                           
                          We thank you for your business and will certainly assist you with your query. However, we would need some information in order to provide you the best resolution.
                           
                          We are unable to trace any account information from the loan account number . We request you to send us your loan account number. Also, just to be sure, please provide us with the following details in your mail. This will enable us to track your account information and do the needful.
                           
                          Full Name (as mentioned in the application form)
                           
                          Date of Birth (DDMMYYYY)
                           
                          Residence Address and Office Address
                           
                          Contact Number
                           
                          PAN
                           
                          Further we request you to write us from registered email id for us to do the needful.
                           
                          We look forward to hearing from you.
                           

                          Please feel free to write back to us for any further support. We will be happy to assist you.
                           
                          We assure you of our best service at all times.
                           
                          Yours sincerely,
                           
                          On behalf of Standard Chartered Bank
                           
                           
                          Bavithra
                          Officer - Customer Care
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                            pasamy
                            from Bengaluru, Karnataka
                            May 26, 2023
                            Jun 10, 2023
                            This thread was updated on Jun 10, 2023
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                            Ref.: Settlement of accounts dated 29/12/2011

                            Dear Sir,

                            As per the above reference of settlement of accounts of my personal loan no. 46837086 was paid by cheque no. 352403 dated 30/12/2011 for an amount of Rs. 7500/-

                            After this payment, I did not get No Dues Certificate from Bank and CIBIL records are also not updated.

                            Recently, i have paid Rs. 3720/- on 2nd May 2023 as directed by SCB Customer call centre

                            However, inspite of repeated followup, i did not receive NDC and my SCB personal LOAN account status shows as Written OFF

                            It is requested to do the needful by issuing NDC and update CIBIL records.

                            P Arivanantha Samy
                            Sr. Director
                            [protected]
                            +1 photos
                            Standard Chartered Bank customer support has been notified about the posted complaint.
                            Ref :06/23/ 12770164/SP/AST
                             
                            Dear Sir/Madam,
                             
                            This is with reference to your e-mail dated 10 June 2023, addressed to the Head Service team regarding your Loan Account ending with 7086.
                             
                            Regarding CIBIL :
                             
                            We understand from your communication that you have certain discrepancy in your CIBIL report regard to your account.
                             
                            In this regard, we request you to forward the scanned copy of the CIBIL report (Reflecting SCB account number) for us to investigate further. On receipt of the report, we shall review the same on priority and update you.
                             

                            Regarding NDC :
                             
                            As per our records the loan account has been settled at our end.
                             
                            We wish to confirm you that we are in receipt of your payment towards the said loan account and the same has been adjusted towards your account. We also confirm that there is no outstanding payable by you.
                             

                            Please feel free to write back to us for any further support. We will be happy to assist you.
                             
                            We assure you of our best service at all times.
                             
                            Yours sincerely,
                             
                            On behalf of Standard Chartered Bank
                             
                             
                            Bavithra
                            From the Officer of Head Customer Care Service
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                              Sai Charan 93
                              from Hyderabad, Telangana
                              May 26, 2023
                              Jun 10, 2023
                              This thread was updated on Jun 10, 2023
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                              Hi,
                              I have been taking loans from friends and family to buy a new bike. You people debiting the amount of Rs 1178.82 in the name of "DP CHG TILL APR[protected] INCS.TAX" in my account number #[protected]. I don't even receive a debit message for that.

                              Can anyone explain why it was done without any notice?

                              I want my money back.
                              Standard Chartered Bank customer support has been notified about the posted complaint.
                              Ref :06/23/12770167/SP/LIB
                               
                              Dear Sir/Madam,
                               
                              This is with reference to your e-mail dated 10 June 2023, addressed to Head Service team.
                               
                              We would like to assist you. However, we are unable to trace your account number with the details available in your email. Therefore, we are unable to assist you regarding your query at present.
                               
                              We would be able to help if you could confirm your 11-digit account number from your registered email ID or write to us through your Internet Banking account. We regret the inconvenience caused.
                               
                              Please feel free to write to us at head.[protected]@sc.com and we shall be pleased to assist you.
                               
                              Assuring you of our best services always.
                               
                              Yours sincerely,
                               
                              On behalf of Standard Chartered Bank
                               
                              X Indhu
                              From the office of Head Customer Service
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