Standard Chartered Bank Customer Care
Standard Chartered PLC
Customer satisfaction rating: 7%
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COMPLAINTS

Standard Chartered Bank Customer Care

Standard Chartered PLC

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Address
19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

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Toll-free:
up
85
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40


Customer satisfaction rating
7%
Complaints
1132
Pending
166
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Standard Chartered Bank related photos (111)

Standard Chartered Bank Complaints & Reviews

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Standard Chartered Bank — regarding in unsuccessful atm transaction

 amitkemani on Jan 9, 2019
Dear officer,

I was withdrawing 10000 from kotak mahindra bank atm using standard chartered bank debit card on 6th january in mayur vihar phase 3 delhi 110096. The money was debited from my account but it didn't came out of atm.

I have raised a couple of request with standard chartered bank customer care but it is still not resolved and i still haven't received money back in my account.

Reference no[protected] for unsuccessful atm cash withdrawal, is under investigation. We will get back to you within 7 working days - stanchart

This...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — credit card confusion

 siddhartha25 on Jan 7, 2019
Against my credit card purchase i am paying in two accounts:
1. Physical credit card issued to me by bank.
2. Instabuys executive account. What i never know.
Now physical credit and instabuys account show different due amounts. And i have been paying for both the dues. I was in the mind i am paying for the
Bank issued card only but to my utter surprise i have found i am paying for both. Today upon receiving outstanding amount from instabuys in my smart phone and paying confusion triggered in my mind that i might have already
Paid the dues and found there are two...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — standard chartered 360 rewards

 Santhi2810 on Jan 4, 2019
360 rewards page is not working from past 3 days and they are not displaying any message on the portal until we go and redeem any voucher. One of the executive responded to my call, Vandana answered very impolitely and saying you can redeem anywhere and anytime but that is not working from past 3 days. I have enough of credit card points but unable to use them . After my call they started displaying message on the site opening page itself. It would have been done 3 days back itself and it wont get impacted me . Customer care people also cant take request on my behalf of on redeeming points. Very...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — od account against policy

 DheerajChauhan on Jan 1, 2019
This is to inform and need urgent action.

I (Dheeraj singh chauhan / dheeraj. Chauhan@gmail.com) got a call from aryan trivedi ([protected]) regarding over draft (Od) account opening on behalf of mortgaging life insurance.

As i needed urgent money on less interest, so i continued my discussion with aryan.
He then told me a plan, in which i can have an od account with limit of 15 lac (The amount which i needed). But to open that account i have to have a insurance policy with premium of apporx. 72000 per year. If i can get that policy than i would have to mortgage...
Complaint comments  Read comments [2]Complaint category Banks

Standard Chartered Bank — illegal transfer and it charged

 HUZEFA HASAN on Dec 27, 2018
I have two cards withestandard chartered, one platinum and one titanium credit card withe all dues cleared on time so far for start

I would like to lodge an complaint against thee a4 interest amount charged on my platinum credit card on current month statement.

* the a4 interest can only be charged on thee outstanding amount if i have had any outstanding amount due from thee last outstanding amount after last due date. But i will like to let you know that i had paid thee whole outstanding amount before due dates.

On thee both cases i mentioned above...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — wrongly charging credit card annual charges.

 Dr Umesh on Dec 26, 2018
Why you are charging annual fees where as you told to me at the time of issuing the credit card that there is no annual charges as it is free of annual charges.
Please either cancel my annual charges or refund my annual charges otherwise i have to cancel my credit card.
It is very embarrassing and creating mental harassment for me. Do it as early as possible.

Dr. Umesh solanki
[protected]
Philanthropist_umesh85@rediffmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — received email from standard chartered bank of london is fake or not?

 Zohaib Masiha on Dec 26, 2018
Standard chartered bank of london?
Add: no.1 basing hall avenue, london ec2v 5dd, united kingdom
International transfer department
Email: sstandbank@yandex.com
Tel: +44 [protected]
Fax: +44 [protected]
Mr. Adam pallock
Payment director

Attn: zohaib alam,

We acknowledged the receipt of your e-mail: i am the foreign operation manager to write you in respect to your email which we have received.

Actually, we have earlier been told about you by the madam mrs. Lisa sarah alimah that she wishes you to be her trustee/representative...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — credit card declined without opting the actual process

 Krron on Dec 26, 2018
I applied the card on 13th december 2018 online and they checked my cibil on the same date as per my cibil report which is also very gud, then scb contacted me for the dox on the same day. After that verification part is done on 19th of december and that verification guy said u will get ur credit card with in 4 to 5 days. And on 24th when i called them to know the status scb customer care said it has been declined with the same status — doesnt meet bank policy. Even my itr is 12.50 lacs, already having credit cards of amex, axis, hdfc regalia, kotak royale. Is it really a banking or i think scb...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — want to know that it's fake or true

 Rkrockz on Dec 21, 2018
Hello one girl mail me that his father has died and in civil wars and now she is staying in dakar refuge camp in senegal, darkar. She asked me to be her trustee for his late father will... Her name is mis miya yaya... This is what i recived from standard chattered bank... And barrister law firm... She given me the lawyer details and number to contact for further proceedings and for that proceedings to pay $450 as there below in the screenshot... Please tell me its real or fake......
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — credit card:-

 GiftsonAJ on Dec 15, 2018
I have requested for closure of my credit card since the charged more interest without any explanation. It was promised that the card will be closed w. E. F.[protected] and an acknowledgement for the same will be sent to the registered email id. But nothing happened and i am doing to trying to get them on line which has also gone on vain. The bank has charged interest for no reason and which is totally unfair. When i raised questions on the matter they said it is as per the bank norms and failed to provide the details. Considering the situation i chose to surrender the card but i took almost one...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — credit card standard chartered

 ashish_11 on Dec 8, 2018
Dear sir, i was holding one credit card of standard chartered bank in the year of 2013 which was last used by me. My last transition was made in jaipur and the last date of deposit is 24 th every month, but i met with an accident that time so, i paid my outstanding after returning home on 28th, as i told to customer care that kindly waiver 350 as late charge and interest as a privilege customer and my track record as i paid before time, kindly waiver, as he told that kindly deduct that amount and paid rest, i did the same, after a time without any call they have removed my card on my banking and...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — cancellation of credit cards-kyc -

 RAVIKUMAR TS on Dec 8, 2018
Greetings,

Reference is invited to your letter dated 4/12/2018,

In this regard i do bring my earlier mails with the request of cancellation of credit cards of mine and t. S. Ravikumar copy of the mail is also affixed below for ready reference. Hence forth, neither mails nor any other communication is entertained.

Your advised to desist any communication on the subject ibid.

"warmth greetings,

Appreciating your care and due respect,

We are issued with credit cards as mentioned below :

Gold...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — waiver for annual fees of the credit card no. 5546232922635924

 Srikanta Basak on Dec 5, 2018
As when I have applied for this card I was told to do this card with Zero Annual Fees, I would once again request you to waive the Annual Fees of amounting Rs 751.21 which was sent to me through statement dated 25.11.2018, Otherwise please discontinue my Card. The action taken by you will be intimated to me through mail at the earliest for taking further action from my end...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — no response for settlement for credit card from sc - 4129034816030925

 nabar on Dec 1, 2018
Had a credit card with sc & had been using it regularly without any default. Bank wrongly debited insurance amount without my consent. Hear the disagreement started. I refused to pay the insurance amount while payment of other purchases was my responsibility. To my surprise the other purchase payments which i made were adjusted against insurance amount & was told to pay the balance. Which i protested & told them that i am ready to settle the purchases net off insurance amount.

Had a long discussion with recovery officer ms. Rashma who agreed to the mistake & accepted to setoff the...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — converted my salary account to access plus account without my approval

 manishr_sc on Dec 1, 2018
Standard chartered bank has charged me for having access plux account. I was not using the sc account from around 1 year. This was used to be my salary account but after that when i switched my company i stopped using sc bank. They converted my salary account to access plux account without my approval. The conversion should have happened from salary account to normal saving account. Now they are charging for having access plux account and not maintaining sufficient balance. They have even tarnished my credit report. I saw this three days ago.

Same is the case for credit card. I have...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — standard chartered credit card issue

 nehagoel2 on Nov 29, 2018
I have opened bank account with Standard Chartered Bank through my office in 2012. Along with Savings account I have got Platinum Credit Card as well. My Credit Card got expired in beginning of 2017 and they sent me replacement card at my old address where I don’t stay anymore. So I requested them to block the new card and close the existing card as well. I don’t want any credit card from Standard Chartered Bank. The final amount due was Approx. 1300 and I called the customer care to close the card by making final payment. He transferred the final amount to some EMI account instead of Credit...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — charges or penalty on non payment

 Yajneshshetty88 on Nov 28, 2018
My credit card tagged to amazon account who used it to subscribe for kindle account without my authorisation who eventually reversed for 3 months (Dec 17 to feb 18) in the month of june. Meanwhile i never followed sc reminders to make payment and was thinking tiny amount would be bank charges but it got my attention when june statement asked me to pay 1.7k in total though i never used my card. I place the request to review my card usage (Nearly 9 times).in an effort to protect my credit score i made payment of 1.7k in june and in august they sent an sms confirming they cannot waive anything but...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — loan details not provided

 shettycp on Nov 22, 2018
I had taken personal loan from standard chartered and it has been one and half years and i am still waiting for details of the interest and principal components in each emi amount along with online tracking detail. Even i approached customer care yesterday for the statement and still awaiting the same. Please help me here.
Details are below:
Name : chetana prakash shetty
Phone number : [protected]...
Complaint comments  Read comments [1]Complaint category Loans

Standard Chartered Bank — charges deducted from my current account 70005069158 gv sales

 gvsales17 on Nov 13, 2018
I have an current accoun in your bank having an account no [protected]
The charges wered educted from my account without any notification your officer didnt tell about minimum balance
I mail to him too many time he didnt respond
On october 10 once again charges were deducted when m mainting balance
That's not a good way of cheating


Kindly procede
I attached all the mail details
Gv sales 17
09:50 (5 minutes ago)
To customer. Care

— forwarded message —
From: gv sales 17
Date: tue,...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — credit card pin not received

 Muzammil Selot on Nov 9, 2018
Dear sir/madam, i have recently applied for new credit card and have received the same but i have not received pin due to that i am unable to do any transactions. Even i couldn't make a call to customer care. Request you to please issue me a pin or else let me know if i can generate it online. My email id: muzammil. Selot3689@gmail.com my cell no.: + 91 [protected] please do call me in case you need any clarification. Appreciate your quick response. Thanks, muz@mmil...
Complaint comments  Read comments [1]Complaint category Credit Cards

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