Standard Chartered Bank Customer Care
Standard Chartered PLC
Customer satisfaction rating: 7%
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1316
COMPLAINTS

Standard Chartered Bank Customer Care

Standard Chartered PLC

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Address
19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
64
down
35


Customer satisfaction rating
7%
Complaints
1316
Pending
224
Resolved
27
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Standard Chartered Bank Complaints & Reviews

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Standard Chartered Bank — credit card payment recovery

 gaurav.wakankar on May 22, 2018
My father has taken a credit card when i was in school after 15 years, mr. Rahul kadam is calling on behalf of standard chartered bank and asking me to make the payment. I am aware that my father has settled the as per the settlement offer given by the bank but the bank has not given the settlement letter or the same. I have informed mr. Rahul kadam about the same, but he is harassming me to make the payment. He is using abusive and humiliating language, i am not even aware of the details...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — worst customer care executives and support

 Anuragforovers on May 21, 2018
Standard Charted Bank customer care service is very bad. I don't think the people who are there may not know about all rules of credit cards. When i call to customer care, first talk with customer care executive is not a easy process you will go through with so many parameters and also repeat same whenever again call. Second, anyhow when i reached to executive, he put my call on hold for simple question and when he back to call than simply says its not possible from my end call to their merchant.
I am not a leman in terms of using credit cards. I have SBI card since 2011 but i never stuck...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — extra emi charged

 rakesh43246 on May 16, 2018
This bank cheats to customers.
My issue has not been resolved of extra deduction even after one months has gone.
No satisfactory reply by them even after 14 reminders to them.
Dont bother after extra deduction from customers.

All customers are requested to check the a/c details regularly for any extra charges imposed by them.

Rakesh rawal
+ 91 [protected]
Rakesh43246@gmail.com...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — credit card fraudulent

 yadsatsea on May 9, 2018
This is regards to my standard chartered credit card fraudulent happened in 1999. I had given bank the proof i did not spent on the card for the amount they were demanding as i was working aboard. I was told by their head office in bangalore that there is no due on me.
Later bank sold their liability to shah finlease in 2010.
Shah finlease is harassing my family and using abusive language. This card was issued by standard chartered bank and was told no dues by bank. I do not know shah finlease.
If checked on internet regarding shah finlease, you can read number of persons being...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — lost my amount by debit card

 rady on May 7, 2018
Dear sc customer care,

Myself radha from chennai.

Already i will the complaints for last month regarding lost my amount for my debit card account. But you are not open this complaints. Customer care person should be close the complaints, why there doing like this nobody to calling to me from customer care then y doing like this.

If my amount will not refund means i will raise the consumer court. So please open my complaint and do action this.

Acct no – [protected]
Name – radha j.
Lost amount – 14, 000/-
Complaint comments  Read comments Complaint category Employees

Standard Chartered Bank — top up loan amount is not released demanding processing fee

 Narrayana on May 3, 2018
Hi Sir/Madam

This is Narayana. I have applied emergency topup loan in Standard Charered Bank. They are (Asha from Standard Charered BankLoan dept) agree and commited to give loan with ZERO processing fee on loan amount. Even I got call from Standard Charered Bank manager(Aswini) to confirm my loan amount before processing. She also confirm committed ZERO processing fee and rate of interest is 10.99%.

Today(May 2nd 2018) I got call from Asha saying we don't give loan without processing fee.

Initially/before submitting documents they committed with 0%...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — service

 Somu@04041983 on May 2, 2018
My contact number is [protected]
I am trying to make a transaction of 10000 rs i am not receiving otp i called bank they sais they don't have any problem and my service provider airtel is also saying they don't have any problem
I have asked both of them to give statement in written. But they are not doing so.
No one is helping me more over whenbi called standard. Chartered in had to waite for 30 mins in ivr....
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — courier not delivered despite of full address being available [Resolved]

 sabervivir on Apr 28, 2018
Hi,
My name is sabir and i was having a courier to be received from blue dart. However the tracking info said that due to incomplete address, my courier was not delivered. When i went to blue dart courier office located in chrompet in chennai, my courier was there and the address was also mentioned completely. The gentleman on the reception did not handover the courier to me over there and asked to be available at home the next day which is 28th april 2018. I was waiting whole day at my home, but nobody came for delivery. It's really disgusting that neither courier was given to me at the...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — transfer money in my account from standard chartered bank london

 Amresh822 on Apr 21, 2018
Dear sir i got mail from standard chartered bank
Can you please make me sure that it is right or wrong
The following mail i got :
Standard chartered bank
1 basing hall avenue, london ec2v 5dd, united kingdom
International transfer department office
Email: infobankscb@yandex.com
Mr. Dominic rowland head of operation


We acknowledged the receipt of your e-mail i am the foreign operation manager, regarding the fund transfer that you have requested for in our bank.

Actually we have earlier been told about you by...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — executive not responding for new account not picking up calls too

 jaskaran sarao on Apr 10, 2018
I have been to chandigarh branch on 28.3.18 for opening up my new account i have given all the documents required by bank and today is 10.4.18 no response from bank executive daily i am calling her name is pinki rana now she is not even picking up my calls no revert from her side as it is employee account and i am suppose to give my accounts details to company and now i’m in fix what to do no response from executive bank lady. Today also i have tried her to call she din’t pick my call.
Hope you will look into this concern, and i need response from your side as soon as possible.
My...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — suspected scam email

 Raymond Rutherford on Apr 10, 2018
Sarah hamlin
I got an urgent mail from my late husband bank, concerning that my late husband deposited sum of huge amount of money. And now i have to come for the funds but now i can not go because of the condition of my work. Now the bank need a foreign beneficiary to come for it and i recommended you. So please raymond i want you to help me and receive this money so you can put it to me ok. I hope i can trust you raymond? I promise after successful transaction you will benefit, sure you will get your percentage as well. I will be looking forward to hear from you as soon as possible.
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — please let me know if it's true or fake.

 Pfithu on Apr 7, 2018
Dear Friend  

If you are willing to finalize this project as left to you via your good friend Mrs.Elizabeth Hendrick, just kindly fill the application release letter attached to this mail with your bank details and send it to the bank Head Of Operation now and copy to my email and send me your id proof to my email and keep me posted.

Wait to hear from you that you have fill the application attached with your bank details and send to the bank Payment Director Mr. Dominic Rowland to his direct office email which is:    bankcustomer@yandex.com

BEST REGARDS.
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — not able to receive noc for 2 weeks. [Resolved]

 Siladitya1985 on Apr 4, 2018
Last week (on 26th march) I was informed it will take two working days from that day. Then Again on (19th March) i was informed it will be resolved within Saturday (31st march). Today I receive the email stated above. I am sure after three days I will receive the same email stated above asking for 3 more days. When does this end? This is the most ridiculous customer support that we can have. Please send me the NOC and let me end all ties with this ridiculous bank support. I am sure they dont take consumer forum complains seriously as well. Absolute Joke....
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — standard chartered bank - unauthorized credit card charges

 chaitanyabirje on Apr 4, 2018
SCB Card Services,

I deeply regret to inform that apart from having regular follow-ups and raising complaints several times the unauthorized credit card charges was not settled and my account was continuously charged for Interest and Service Tax on the disputed amount (annual fee) for a year.

HISTORY -
Control no – [protected]
Credit Card no - [protected]

I had raised a request for credit card cancellation as I was moving out of India for good and in-spite of requesting for cancellation the customer support representative did to...
Complaint comments  Read comments [2]Complaint category Credit Cards

Standard Chartered Bank — credit card billing complaint

 Sahana Das on Mar 22, 2018
I have a standard chartered bank credit card numbered [protected] for which the payment date was 13/03/2018. The minimum payable amount was 4300/-. I forgot to make the payment. On 17/03/2017 they generated the new statement with exorbitant charges. The outstanding becomes now 11, 749.31/-.. They called me up to make the payment. I would have no problem with that but they did not give any warning call or send any message to remind the customer that a payment has been missed. It is a practice that is carried out by all the credit card companies. When i raised the point i was told that it was...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — suspicious mails from "standard chartered bank"

 Fiona311 on Mar 19, 2018
A letter sent to me with below content

Our esteem customer: fung so i man romana

This e-mail is to inform you of the final opening of your online account. Though it is presently inactive and it is required to be activated for you to be able to successfully transfer your due funds into your nominated bank account.

However, you can access your online account via our sign on page with your access details as provided below:

Sign on page :
https://www.scgrps.co.uk/gb-1/sw-sc/index9.php
Customer number: fung4040
Password:...
Complaint comments  Read comments [1]Complaint category Banks

Standard Chartered Bank — od against policy

 Satendra90 on Mar 17, 2018
I received a call from on behalf of standard chartered bank for regarding od. The caller suggested me that if i make policy rs.40000/- than within 18 days od amount release (Pay every 40000/-for twelve year). And i am also make this policy from bharati axa life on dtd 18/01/2018 and after two months not release this od amount. Every time i call me than he now march closing and your file in process. Caller contact no. [protected] (Mr. Aryan trivedi)...
Complaint comments  Read comments [1]Complaint category Loans

Standard Chartered Bank — regarding closing of standard chartered credit card and icici bank

 dhiraj nage on Mar 16, 2018
Respected sir, at the time allocation of credit card of bank, bank representative told me we will provide u card limit upt one lakhs 100000 but when i received card the limit is only 20 thousand and card no is as - [protected]
Same thing happen about icici bank also the bank representative is said we provide 1.87 lakhs credit but bank allocated only 30000 credit limit so i want to
Close this both card card no is [protected] icici bank i want justice for this hopeless assurity to fraud with client by banks...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — new debit card

 Betsy Rodrigues on Mar 10, 2018
My name is betsy runal rodrigues. I had applied for a new debit card on 2/03/18 which was suppose to reach by a week to my address in jp nagar. The debit card was delivered to someone else. Nor i was called nor updated about anything. Your customrr care seems to be not responding nor the blue dart courier service is responding. I’m highly disappointed with the banks service....
Complaint comments  Read comments [1]Complaint category Banks

Standard Chartered Bank — standard chartered bank fake loan offer to make hdfc life insurance

 Kiran yadav.G on Mar 6, 2018
My name is kiran yadav g, i had received a call from mr. Akash saying that he is from standard chartered bank and said that we can open an overdraft account and withdraw money upto 6 lakhs. We have to pay the insurance money of rs 40000 for hdfc life and he will mortgage the insurance under standard chartered bank then to open a vd account you need to pay 35000 rs which will be refunded to you once the account is opened and then you will receive the overdraft account kit.

In the overdraft account you will get passbook and atm card, you can start using it but till now he has not sent...
Complaint comments  Read comments [1]Complaint category Banks

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