Standard Chartered Bank Customer Care
Standard Chartered PLC
Customer satisfaction rating: 6%
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1282
COMPLAINTS

Standard Chartered Bank Customer Care

Standard Chartered PLC

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Address
19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
58
down
28


Customer satisfaction rating
6%
Complaints
1282
Pending
228
Resolved
23
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Standard Chartered Bank Complaints & Reviews

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Standard Chartered Bank — card not secure

 deepakagarawal on Jan 8, 2018
I have a sc credit card since 9 years and had no issues till recently. There was a debit of rs. 2400 and rs. 400 without me doing these transactions. Note that i had not swiped my card and also have not received any otp for these online transactions. So, not sure how this was charged to my account.
I immediately called the customer care and got the card blocked. Then, i complained about this & the charges were reversed in the next month. I did not pay these amounts as i had not done the transactions and i have clearly intimated the bank thru mail. Inspite of this, i was charged a penalty...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — imps transaction of sept 22, 2017-urgent recovery support required

 Hephzibah Beulah on Jan 6, 2018
I have done an imps transaction on sept 22 in 2017 for which i got the below message but the beneficiary account did not receive any money.

"your a/c no. Xxxxxxx3583 is debited for inr 5, 000.00 on 22-sep-2017 and a/c xxxxxxxxxx6425 credited (Imps ref no[protected].) - stanchart"

Could someone please immediately traceout why i have a confirmation message if the money was not credited to the bob beneficiary account? This has been raised immediately with the customer care the same day but i did not have any further help on this sadly! I waited for a response with an...
Complaint comments  Read comments [1]Complaint category Banks

Standard Chartered Bank — irrelevant amount deduction#ref : 12/17/089969/sp/lib

 Rishsv on Dec 29, 2017
Reely broadband — amount deducted but recharge was not done

1 review
Ri rishsv on dec 29, 2017 mark as resolved

I have recharged my wifi broadband on 21/12/2017 of amount rs 707 twice. After payment page, amount got deducted but recharge was not done.
Also, i have contacted the service provider several times but it seems their intention are not clear.
Site : www.reely.in
Broadband id : rbt1025
Name: rishav agarwal
Account no. : [protected]
Bank : standard chartered bank

Also, ebs is stating that amount...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — wrong charges

 tasveer007 on Dec 25, 2017
To
The manager,
Standard chartered bank limited,
Ug4 & ff-4 manav mandir,
Near sargam shopping centre,
Towards surat dumas road,
Parle point,
Surat. Gujarat

Cc
The managing director,
Standard chartered bank,
19, rajaji salai
Chennai 600 001

Date november 28th, 2015

Subject: deficiency in services

It is with regret that i am writing this letter to you as i want to bring to your kind notice that extreme trouble and inconvenience i have undergone due to...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — "fund transfer"

 Gauthaman on Dec 20, 2017
Hello mr. Benedetti edmund joseph,

I received an e-mail from the person name xyz who is currently holding an account with your bank.

Just want to check on details of the person a/c number whether it is fake or genuine.

Because, its asking me for my personal details and my id proof. I really don"t want to get in any trouble. So i request you to please advise

A/c : #:[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Standard Chartered Bank — claiming payment for a fake loan which I had never taken

 Bsjt on Dec 19, 2017
Sir,
I have been receiving continuous threatening calls form the no . [protected], claiming from City Finance - Kotak Bank, that- I have not paid any payments of some loan .Also the person inform his mail id as Vidya.bhosale@kotak.com .
But I had never taken any loan from the said bank, so why do I pay for it !! . The person somehow got my personal details such as date of birth, my previous residential details, email . I think somehow he got my CV which is 5 or 7 years old.
He claimed that he sent me loan statement in my mail id - but I have not received any mail . Today...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — barrister peter klein & cheek law associate... fake email

 Praveenkumar Vache on Dec 18, 2017
Barrister peter klein & cheek law associate.
*

#62 one derby square,
Liverpool, merseyside,
Uk, l2 9xx, dx 14207 liverpool,
Tel: +[protected],
What's app no.:+[protected].
Fax[protected],
Date: 18’th dec 2017.
Attn: mr. Praveen kumar vache,

Attachment scan copy of the affidavit of claim as the next of kin to mrs zoe nti catherine, also submitted to standard chartered bank the copy of affidavit of claim as the next of kin all has been forwarded to s. C bank london, which is the paying bank for...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — service is inactive abruptly

 Navin Kukreja on Dec 18, 2017
Hi team,

Name: navin kukreja[protected]
Account number: [protected]
Branch: indore, madhya pradesh

I want to use my internet banking. Forgot username and password. I tried to resolve but the message is coming states that "your account is inactive". I need a urgent assistance on this. I want to make a transaction. Help me on the same.

Kindly look into this matter asap.

Regards,
Navin kukreja
[protected]...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — I am private loan lender/officer based in gh.

 gifty092 on Dec 16, 2017
I am private loan lender/officer based in gh. I am looking to connect with individual and companies in need of loan assistance world wide. I give out easy, fast and non collateral loans. Write back to now via email to apply, if you are in need or have not yet been credited with one, i can help. Note: blacklisted can apply too. Do not hesitate to send your request to us via e-mail: (Williamspeter199@gmail.com) or warsupp me at [protected] or text: +[protected]...
Complaint comments  Read comments [1]Complaint category Loans

Standard Chartered Bank — unethical practice and levy of unreasonable charges

 jafer.dw on Dec 12, 2017
Hi i have a standard chartered bank credit card (Manhattan), every year they charge and they ensure that u call them ask for a waiver and they manage such that the immediate customer care executive hands over the call to superior and he waives the charges.
Same thing happened recently, they told it will waived off, initially they could not waive off, then i told them if they dont waive off i will return the card to them and they need disable the card, so they did not want me to return the card rather waived off the amount,
But again i get a messages saying i need to pay rs 383 immediately
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — compliant for suspension of account

 Shilpa Rajpoot on Dec 8, 2017
I have salary account with Standard Charterd bank with home branch sector 18 Noida brahmdutt tower. I received an email to submit my KYC documents on 17th Nov 2017 from Mohd Shahanawaz with the last date as 21st Nov 2017 which was later extended to 30th Nov. I spoke in the Customer care on & submitted my KYC documents through an email on 20th Nov 2017. They did not check my email and despite of my submission my account got suspended completely where I am not been able to withdraw, transfer my money. I have been following up since then and visited bank as well but to no use. Every time I get a response...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — error in cibil reporting

 rknavale on Dec 6, 2017
I was a credit card customer to scb and before 2009. I had used my card and later got the outstanding amount re-structured (Not settlement) and cleared even last penny and got no due certificate from them.

Now, when i checked my cibil score it shows i have negative score because of the scb a/c for which i have received no due certificate.

After receiving noc from scb, i did not take any of their product nor applied for any kind of scb bank accounts.

Kindly suggest me as what should i do to have the clear cibil score...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — imps transaction issue

 aakash shrivastava on Dec 3, 2017
Hi,
My name is akash shrivastava.
Since last few day's i am suffering from an isseu with my last imps transtaction.

Actually i made a traction of rs.5000 in my another dena bank account but till now payee i did't get any transaction.

I've also received mail and message of successful transaction from standard charted bank.
I am also trying to get in touch with helpline number but did't get any responsible answer, and also did't get any answer from customer. Care@sc.com.

Can you please help me to find out issue.

I've...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — unlawful charges on my credit card number 5546 2329 0340 9000

 Vilas Gholse on Nov 27, 2017
The standard chartered bank have unlawfully charges me for the interest for i am not liable i have paid the amount whats ever applicable to me but last since four months they have asking for the money which they have charged me unlawfully and against the banking policies. The bank again give another account number for which they are charging me the amount more rs. 5000/- for which i am not liable. When my account and payment is around nil suddenly they charged the payments fgor which i am not liable. They charged me unlawfully and demanding the payments for which i am not liable.
My request...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — cancel scb credit card

 Zurina on Nov 27, 2017
Dwar sir/madam

I am holding your credit card mc-[protected] wish to cancel this card & reverse the annual fee. Ive several time request this card to be cancelled. Presently i’m holding several scb credit cards & i want to reduce since i’m a retiree with no income.

Please do take immediate action with my request.

Thanks & regards

Zurina binti othman
Ic[protected]...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — unnecessary charges on credit card which is closed

 maathiz on Nov 20, 2017
Hi myself mahesh s from bangalore was a holder of credit card number [protected] and as per my knowledge all my dues were paid and the card was closed, now to my surprise i got a call from one of the collection agent and asked me to pay rs. 14000/-, first of all i would like to mention that i dint get a statement regularly and on the call centre there is hardly any response, now i have applied for a 2 wheeler load and that got rejected due to this issue which is affecting this score, how is responsible for this, i want this to be addressed immediately and solved, i am reachable on [protected]
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — personal loan extra charges

 Venkata Rambabu Kotikalapudi on Nov 16, 2017
I have taken personal loan from standard chartered bank earlier. After completing 1 year again they given topup loan. Earlier it was an ecs deduction from my account. Topup loan they have not done the ecs. The topup loan was started on march 2017. The bank people called and asked me that your ecs not happened so please pay manually. I paid first month manually. So second month also they called and asked pay manually, i paid. Like that every month i am paying manually. I thought the problem with standard chartered bank because first loan automatically they had taken care with ecs. I thought topup...
Complaint comments  Read comments [1]Complaint category Loans

Standard Chartered Bank — fraudulent transaction 5 times

 Arrveekay on Nov 9, 2017
On 7th november 2017 early morning that is 6th past midnight 5 fraudulent transactions took place in my standard chart credit card and without my due approval through otp process. I block the card instantly;however standard chart explained that these transactions took place from unsecured web sites and no prior approval is needed. I am shocked by this explanation and now it is open that standard chart credit/debit cards are not secured one since any body could frudulantly transact from unsecured but standard chart approved merchants websites by fraudulent means.

I raised a dispute...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — unethical behavior & not replying for complaints in timely manner [Resolved]

 aarunkumardesign on Nov 8, 2017
Hi,

I am planning to close my personal loan in standard chartered bank.

In my letter it mention as per closing charge as 1%.

But now bank saying like need to pay 5%.

I already complained and forward the respective documents to bank.

There is no proper reply from them.

I raised complained on oct 30th and planned to repay my pl on nov 4th.

Still now no reply from them. I am forced to pay interest for delay days and 4 % extra for pre closing charges.

Refer the attachment.
Complaint comments  Read comments [1]Complaint category Banks

Standard Chartered Bank — about address change

 Sureshsure on Nov 6, 2017
Hi, myself suresh i have account in standard chartered bank with a/c-[protected]. The issue is currently i am living in some other address and recently i applied the creditcard in sc bank with old address. So please accept my request and change the delivery address as below.

Mandapaka suresh,
C/o viseanatha rao,
H. No - 1/ews,
Bk guda, srnagar,
Pin code - 500038...
Complaint comments  Read comments [1]Complaint category Credit Cards

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