CC Avenue — Payment still stuck at awaited after three days

I made a payment via CC Avenue of about Rs 12500 to Emirates on Thursday 22nd September 2022. The payment was then shown as “Your order GSU[protected] is awaited”.

Three days have passed (now Sunday 25 September) and there is no progress or update from CC Avenue on my payment. I have already raised a ticket on their portal but there has been zero response. I cannot even try again with another payment mode unless I know for sure that the payment has been cancelled as I can’t afford double deduction.

I have to travel tomorrow and need this payment to go through to Emirates to complete my purchase.

Very disappointed with this company and their product.