CC Avenue — refund not yet happened

I ordered a mobile through Huawei Honor site on 16-5-18 and I cancelled it on 18-5-18 . The payment was done through cc Avenue payment gateway. But till today I didn't receive my fund back . Honor claims that they've initiated the amount . But the refund has not taken place . Order id - [protected] . Kindly respond appropriately . I want exact refund id nd UTR id . It's been 2 months . Why is this delay ?
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    CC Avenue Phone
    +91 22 6742 5555
    +91 22 2600 0816
    +91 22 3291 3622
    CC Avenue Address
    Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
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