| Address: 445 11th C cross, 4th Main 3rd Block, BEL Layout Vidyaranyapura |
Good Afternoon Team
I have purchased Honor 6x Mobile 3 years back from Amazon in the year 2017 September from then I have not received any Software Upgrade from Huawei Honor 6X Team. Last Week I lodged a compliant in regards to software Upgradation to Android Oreo, The Customer Care said I would receive Link through Email within 7 days It was said on 8days ago, I again spoke to Customer care they said I would get a call back from Sr Team within 24 hours, I never received any call back on Saturday, On Monday (Today) I received a call from the team stating again the compliant will be escaled to higher management and the Link to Upgrade will be sent 7 to 10 days. My Mobile no. [protected]
Thank you for your Email.
Honestly, it's now many days past since I had lodged my complaint to your Huawei Support Team in Germany. But simply they just ignored my every request and behaving very rudely with full of arrogance.
It was an accident that was viewed and witnessed by many people. But your Huawei German support and customer team blame this incident on my shoulder and refused to offer any help. If I would not have resisted, I could have lost my phone.
A few scratches appear on the back and front sides appear due to falling down my phone which I ask your support team to repair or to spare me a new device while this is under warranty.
I hope you will consider my request and forward it so that I can get some substitute help.
Thank you and hope to get some assistance from your side.
Sajjad Hussain
Mühlenstr. 22, 44145 Dortmund Germany