CC Avenue — regarding an order placed online but didn't get placed but money got deducted.

Address:

Potsandpans.in , new delhi(meyer India)

While placing an order online with "pots and pans.in" yesterday evening my money rs. 5461.25 got deducted but the order didn't get placed. On enquiring about the same from the merchant (I. E.; pots and pans) they were not cooperating at all. What do i do now? Where my money is? This is such a fraud in the name of online shopping going on. Kindly help me with this issue. When will i get my refund back from the ccavenues. I have received an email from ccavenues but the merchant says that they have not received any money or order. Please resolve this matter.