Ccavenue — Transaction failure but amount debited

Address:629003
Website:ccavenue.com

My lat transaction in ccavenue to godaddy.com
the transaction failed at the last moment
but ccavenue took my amount from the bank account
how can i get it back from them

Dear Customer,

We are unable to obtain, authorization for your credit card / debit your online bank account, for your order at http://www.godaddy.com due to the following reason :
Invalid CardNumber / Expiry Date or Insufficent Funds

We invite you to visit http://www.godaddy.com once more to place this order, using another credit card or online bank account.

Thank you for your patronage.
This is the mail ive got from the company

[protected]_I_138000_INR_0_[protected] Dec 27, 2016 1380.00
These are the transaction details .
Was this information helpful?
No (0)
Yes (0)
CC Avenue customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CC Avenue
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    837
    Pending
    0
    Resolved
    144
    CC Avenue Phone
    +91 22 6742 5555
    +91 22 2600 0816
    +91 22 3291 3622
    CC Avenue Address
    Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
    View all CC Avenue contact information