CCD — not updated about last complaint

I had registered my complaint i'd no. 2284318, it's been almost 3 months when i checked status today it's showing marked as resolved. I have not been intimated or contacted. What action has been initiated in the matter, i m just unaware. It's really very unprofessional service served by ccd. My visit in ccd outlet in bokaro, jharkhand was very worst. Staff behaved with me was so rude. I don't know his name but he is boy who has french beard only. I would never like to visit again there until he apologizes for his rude behave.
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