Ceat Tyres — CEAT SECURA defective Tyre warranty

Address:

Ahmedabad, Gujarat

Hi Ceat tyre Customer care, Few detail mentioned on tyre: EC – 78P R4 100 90/100-10 S3T NYLON BRAND:CEAT SECURA My Self Dinesh shah, this is to inform you regarding the ceat tyre defective as per new vehicle registration on 21-Nov-2012 Suzuki Access 125 (GJ-1-PH-2133) and till dated driven 12566 km and within 3years warranty period my tyre top layer looks fine. However, tyre one side portion cracked almost 1/3 part of the tyre diameter. These has been identified when my scooty air getting drained twice in last 2 days perhaps I met local puncture guy and then I realized tyre heavily damaged with big cracked and it will direct or indirect impact on person life hence I immediately changed and while I visited tyre shop for buy new tyre come to know tyre having 3years warranty (CEAT & MRF). Eventually, Thank god to early indicate to save my life but my concern with company is that these type of defect cannot be accept as per company assured 3years warranty hence I urge you to take necessary action and replace me tyre as earliest as possible also my humble request you to take care on quality as it is crucial for company growth, assurance and brand image in market. Looking forward to from you favorable reply soon will highly be appreciated. Enclose : Tyre epics, RTO copy, Form 24 for vehicle ownership proof, Scooty km photo. Regards, Dinesh shah [protected]