Ceat Tyres — Non cooperation by the dealer

Address:

B-1-A, SAHIB KUNJ, NEW PALAM VIHAR, PHASE-III,

I have purchased a bike make "yamaha fzs v3" on 14.08.2020 and this vehicle has covered 15000 kms. The rear tyre of the vehicle (140/60r17 m/c63p) has got damaged during normal course of running and it is not able to retain/hold the air in it. To get the tyre replaced under warranty i approached your dealer " ceat shoppe, shree balaji enterprises sector 4 gurugram", where the shop owner told me that 'to get the tyre replaced you need to go to the ceat tyre hub near daultabad flyover and if you want to replace it here i can replace it by lessing an amount of rs. 1000/- for the old tyre'. This is very shocking that your dealers are not helping the ceat customers they are interested in making money only even at the cost of ceat's customers.

In view of above it is requested to take strict action against the above said dealer and help me at the earliest.

Waiting for your feedback/response.
Thanks