Ceat Tyres — Order is canceled but no refund is provided

I had placed an order for ceat tyre for my activa with order no.[protected] but it is very disappointing to see that whenever I try to track order in the ceat site it displays no order details found. When I tracked it in blue dart tracking id it shows shipment was cancelled form seller without informing me. They are not answering to customer care calls and not replying to mails.
They are not providing the nor refunding the amount.

I have attached the invoice and tracking results for your reference.