Ceat Tyres — regarding change of tyre under 3 year guarantee

Address:

Faridabad, Haryana, 121001

N order to change the tyre of the scooter today, but the M/s. MANGLA TYRES Shopkeeper-Ballabgarh would not change the tyre and started making various kinds of exits.

On my special request, he gave the CEAT Company Godown address (Sikand Complex, 61/5, NIT IND. AREA, Faridabad) and exchange claim letter (Serial No:9863, dated:14 September 2017).

I soon went to the same company and talked about all the situation, then the in-charge (Mr Micky:[protected] told me to change the tyre (In the showroom only) by giving a copy of the letter given to the shopkeeper on the letter given with Rs 720 with Depreciation Charge.

I visited the shop again but the shopkeeper refused the letter & started misbehaving with me without listening to me.

While misbehaving with me, both men (One person is wearing specs & another person is the long hair cut) have thrown my laptop bag and misbehave me continuously...

Is the guy who is bigger than the company or the two people who do it ...

Who will pay my tyre and bear the cost of my damage laptop during this period?

My message to the company is that we should punish those types of sellers STAFF who violate company rules and how to deal with customers...

The details are:-
Mangla Tyre :-Mitanshi Plaza, Mathura Road, Faridabad, Ballabgarh
Bill no:331, Dated:26, April 2017, Amt:Rs 1050/- Under 3 years Guaranteed.
email id ;- [protected]@rediffmail.com