| Address: | CellBell (bagtag office), G1-Vasansha complex, Nr.Matai building, Pawai Chowk, UNR-421003, Maharashtra INDIA | | Website: | cellbell.in |
I ordered a c99 black mid-back chair (https://cellbell.in/products/c99-back-office-mid-back-chairblack/) from cellbell.in on 10-jun-2020. The order number is 125732. O n 16-jun-2020, i was delivered a c99 high-back chair (https://cellbell.in/products/c99-high-back-revolving-boss-chairblack/) with some defects on the product (I have photographs of the defects and the video of the unpacking of the shipment). The defects are: inadequate packing, paint chips, dusty product, oil smudges, unravelled thread joints, dented stand, the height adjustment does not work smoothly and the product looks as through it is used one. The chair also easily tips over backwards on slight force and hence is dangerous to sit on. The company website only provides a watsapp number[protected] to contact them. I registered a complaint on the watsapp asking them to replace the product with brand new one and the exact product that i ordered on 16-jun-2020. So far i've only received an automated response indicating that my query will be attended to. I have not heard back from the company at all. I want the product replaced to my satisfaction or i want the full refund.
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