| Address: | Demla Retail Pvt Ltd, G1-Vasansha complex, Pawai Chowk, UNR-421003, Maharashtra INDIA. | | Website: | cellbell.in |
Hi,
I have ordered a product office chair from this company called cellbell.com on 31st July and estimated delivery was 4th august. I am continuously following with them. However they are not giving any date nor they are refunding my amount and charging me for their fault.
I am currently exchanging email with Person with name of Sourav Chhinkara from this company. They are not replying on whats up nor their phone is on.
Please help on this. Was this information helpful? | 
We mailed thrice to Delhivery courier partner with request that either deliver or return back the parcel as per process. But due to ongoing covid situations and their work from home colleagues, communication is broken and we are yet to receive their proper response.
Please don't worry, if it's delivered in some time, that's great else we will surely Refund it once parcel is returned back to our warehouse by Logistics.
Honestly, such situations never happened before April, 2020. But now in order to Deliver heavy packages, we have Delhivery partner available with their staff shortages, on road state border issues etc. Hence although it's not a customer fault to wait indefinitely, but we do need support cooperation this time, because these are unusual situations with Logistics too and they are not fully prepared for high demand with less people at backend.
Your consideration will be really appreciated by this make in India company in these times.
Thanks
Cellbell team