Cellbuddy — My phone insurance

Address:Malwani gate no 5, kaccha rd, malad west, mumbai -95
Website:cellbuddy

I bought a new iphone xr from cellbuddy on 8th April, 2021 from Cellbuddy, Malwani gate no 5, Malad west -400095, they provide me 12 months warranty by after 7 months o[censored]sage on 8th november, 2021 my phone is dead (don't know the reason behind it) i took my phone to them as it is under warranty they submit it with them and told me a TAT of 25 wrkng days till now which means on 1st Dec i haven't received any call frm there deprtment.
My concerned is that they any chrging 50% of insurance to me, as my ohone is warranty why should i give any charge, please look into this and don't hesitate to call me or mail me.
Plx help me as it my first income phone whcih i buy from all my savings money, from my first job
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    Malwani gate no 5, kaccha rd, malad west, mumbai -95
    India
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