Cent Bank Home Finance [Cbhfl] — Not providing foreclosure letter

Address:

Raipur branch

Dear Sir/Madam,

My father Ranjit Singh and brother Satnam singh is regular customer of your bank having loan account number [protected] and [protected]. We already requested raipur branch to provide me foreclosure letter of above mentioned loan accounts.
It's been more than 15 days, we didn't received it yet. As Raipur branch replied that they don't have the right at their end, they already requested from head office for the same.
I am here to request you to generate foreclosure letter soon and instruct the branch to provide the same to us, it's really urgent for my family of the fund. This is mental harrassment.
Already mailed to [protected]@cbhfl.com but no reaponse received.
Kindly do the needful as soon as possible.