Central Bank Of India — after complaint submit my amount is not reflected in my account

Dear sir/mam one of my refund amount rs.1649 which send to my account on 25may 2020 from amzon.in they send to my account they also provide refund reference no. # 7be7kjdy0000k78hm5wq and i have waiting almost 6 days but the amount didn't reflect in my account. I have complained against it on my branch but i didn't get proper solution from bank manngeer. I have complain against it but still it's not reflect in my account.

Dear sir i have including refund details with reference no. And complain report so please refund my money as soon as possible.

Date-25 may 2020
Dispute amount -1649
Refund reference no._ #7be7kjdy0000k78hm5wq
Account no. [[protected]]
Branch _dodhpur, aligarh
Ifsc_cbin0281291
Phone no.[[protected]]