Central Bank Of India — Amount debited but fees was not paid

Address:

Mumbai City, Maharashtra

REsp. Sir/Mam
I, Mr ANsari Shafique Ahmed S V ( A/C No. [protected]) Chembur Branch Mumbai, tried to pay medical entrance exam fee by online through my debit card on 18.02.2017 at 11.08 pm, 1408 amount was debited but transaction showed failed. Fee was not paid. I approached to concerned bank and complained in written, bank assured me that in few days you will get your amount. But still it is not credited to my account,
If fee is not paid, where is my money.
Plz do kindly and reply me very soon
Mob No [protected]