Central Bank Of India — Cash deposited but not given to us receipt on this day

Mera cbi p. Pur durg me rd khata hai jisme maine paise jama kiya mujhe rasid nhi di gai or kal denge bol k tal diya gya. Kya cash jama krne walo k sath aisa hi hota h kya? Bank se koi hepl nhi mil rhi h name - smt. Devki jhawar a/c no. [protected] iske alawa mere rd total a/c 15 h. 29.05.2017 ko jama kie hue cash ki rasid mujhe aaj 2.6.17 ko di gai h