Central Bank Of India — Customer service

Address:

Bank Road,Gorakhpur,branch code 00205

My name is Gyanesh Kumar Singh and I am an account holder of central bank of India, Bank Road Gorakhpur branch, Branch Code 00205.
My CIF is [protected] and I also have fixed deposit liked with my saving account.
I visited my branch on 1st nov 2021 as I wanted to break my FD prematurely.I was not carrying the FD receipt as it was misplaced.I was asked by bank staff and then her seniors that to break FD I have to bring original FD and in absence of receipt, I have to get duplicate receipt issued and for that I have to make indemnity on Rs 100 stamp paper.Initially I was asked by lady authoriser to bring revenue stamp along with indemnity, when I did that I was again asked to bring stamp paper.By that time I bring that, bank timing was over.
I just wanted to know, I have FDs in other banks which broke few times also and That could be done either with FD receipt or FD withdrawal form with KYC and signature verification, I was never asked to fulfill such formality.
I opened my account with all due KYC and bio metric verification and I again was ready to do that and amount was to be credited to my linked saving account only.
If that was the rule, why cant its same for all other banks specially pvt banks.
When I have FD linked with my saving account, when amount to be credited in that only, When I was physically present and with all my KYC proof, Why such illogical procedure and If some one has some emergency of money, would he be asked to run to get Rs 100 stamp paper.
It is a pure harassment.
I spoke to lady authoriser and all other senior officer but every one was rude and not co operative.