Central Bank Of India — Delay and no response or cooperation from Central Bank of India

Address:

Central Bank of India (CPPC),central office,2nd floor,Central Bank Building,M.G Road,Hutama Chowk Fort,Mumbai 400001.

I am Rupsa Mukherjee. I am complaining on behalf of my mother Tanima Mukherjee regarding the negligence and the delay in cooperation from CENTRAL BANK OF INDIA in regards to sending Clearance to [censored]AO Pension office.

Since 2021 my mother has been struggling with this.She is an aged person and has been trying all the possible ways to get the pension transferred to her name. She has provided all the relevant documents that was asked by the [censored]AO Eastern Railway Pension Department and after all relevant verifications the Pension department has sent the first letter to CPPC CENTRAL BANK OF INDIA MUMBAI HEADQUARTERS on October 2023 for asking the clearance and few other details to get the full complaince and start the pension. However since then Central bank is not cooperating and although they are sending details after sending reminders they are sending it half which is causing more and more delay.

At first I went to Central Bank Tollygunj branch and they informed that they can only share the last statement and does not hold main ppo order for which we would need to contact the Mumbai branch. As a common people it is not possible for me to travel to Mumbai and since it is the job for the Pension Department to send reminders hence we approached and complaint through cpengrams about Pension team and then they sent letters to Mumbai branch asking for clearance and the main PPO order and if they do not have that then to send them the Loss Certificate. Couple of days passed and reminders were being sent and as there was still no response so I had to complaint to RBI Ombudsman. Complaint ref was (RB-IOS)- N[protected] where they informed that they have issued the Loss certificate and need to contact Pension team again for main PPO order and closed the complaint from their end. I again contacted the eastern railway pension office and they informed again that the bank is not sending full compliance details and that they are sending another letter asking for details. I have then logged another ombudsman complaint ref N[protected] providing them with the full details of what the pension office wants to get the process compliant fully and start the pension and it has been over a month no response has been sent to me from bank’s end.

Basically we are moving in circles from pension office to bank and bank to pension office and nobody is ready to sort the issue out causing unnecessary delay and stress.

We are struggling with this since 2021 and now at this verge the bank is not sending the full details properly. Hence I need help in this matter to get this resolved and to start the pension for my mother.

I have all the relevant documents and the reminders but unable to upload them due to confidential information. I request someone from the team to contact the bank and help me in resolving this as soon as possible. I have shared the Ombudsman number in the attachment which should explain all.