Central Bank Of India — Delay in rtgs, arrogance by staff

Address:

Bulandshahr, Uttar Pradesh, 431001

Branch satara. Aurangabad
Sir
I need to transfer fees of my ward to pune. After doing necessary procedure there is huge delay from bank to give utr number.
From last half an hour there is not a single customer in bank and staff is saying i will process it after lunch break.
1. Why there is delay
2. Arrogance of staff regarding same is not acceptable.

Branch satara mit aurangabad