Central Bank Of India — education loan moratorium period interest subsidy not received

Address:Idar - 383430

Dear sir,

Please note that at the time of education loan sanction for my loan account number - [protected], in july-2014, i was told by the bank manager that my education loan will be by default eligible for csis-central sector interest subsidy scheme and no further process has to be done by a me as a borrower, and i was also informed that it is the prime responsibility of the financing bank/branch to claim the subsidy on behalf of the borrower and the same is written in the faqs of csis. The repay of loan emis started in september, 2018. When i found in my bank statement that no interest subsidy has been credited to my account, i tried to contact bank manager about that, i followed manager for 3 to 4 times, and at the end i was told that no interest subsidy scheme has been applied by the previous bank manager to my loan account and no further action can be done for the subsidy at the current scenario. The current manager even accepted that it was the fault of the previous manager that he didn't apply for the scheme.
Because of the fault of the manager and the system, why would i have to face these so burdened interest of my moratorium period of almost 4 years, since there was no fault of mine at the time of loan sanction or at this time even. I want my education loan account to be applied with this benifit of csis for the moratorium period as due to this so burdened moratorium period interest, a lot load is ongoing over me in my emis, and which leads to effect to my credit score.
Please do the needful as early as possible and give me the benifit of that moratorium period interest for my education loan.

Thank you.
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Central Bank Of India customer support has been notified about the posted complaint.
May 17, 2020
Updated by vatsaldoshi
Still no one tried to contact me or help me out. I need urgent solution of this. Also if possible, give the respective person a reminder for this.
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