Central Bank Of India — failure transaction

Sir my name is rajendra sharma from jharjhand, mob no.[protected], failure transaction no.[protected] transaction date 29/04/2018, complaint date 03/05/2018 in branch,, complaint id.2383629,... Transaction from my acount cbi to pos apj university, multiple transaction no.[protected], amount 2000debit card (Rupye card) throught transaction,, plz help me sir, plz give me my amount sir