Central Bank Of India — fake transactions

I moolchand being the consumer of your bank i. E central bank of india and have account no is [protected] at the branch pgdav college, ring road, nehru nagar, new delhi-110065. I have to say that during this lockdown i am residing in my village i. E nandpur, tehsil-dhaulana, district-hapur, uttar pradesh. On 13 or 14 april i visited in my village for the encashment of amount of rs. 10000/- but due to denied i could not received the amount and i was informed that the same had been denied. When i check my balance the wad debited with rs 10000/- and the same i could not received till date.
Plz help and refund the same amount as soon as possible.
Thus email id is belong to my son and my contact no is given below.
Regards
Mool chand
Account no. [protected]
Pgdav college
Nehru nagar, new delhi
Mobile no is [protected]