Central Bank Of India — fraudulent transactions

Address:

380016

I niyanta h sailor working at the gujarat cancer & research institute since 2015. Our institute has its employee’s salary account at central bank of india, chamanpura branch, civil hospital campus, ahmedabad, gujarat, india my bank account number is [protected]. I received a fraudulent call ([protected]) on my registered mobile number ([protected]) from central bank of india on 19/06/2018 at 2:40 pm. The fraudulent caller said that your account is not linked with kyc and is under process of getting blocked and if right at the moment the process of linking the kyc is not completed it will be fined with 25000/- than caller said he is calling from the central bank of india chamanpura branch located downstairs my office building and you stay on line while he will ask me for the card details and will provide me three otps after giving those i should come down to the bank office and verify the process. He said he is s. K. Verma from cbi chamanpra branch ahmedabad. He also gave me my card details (Rupay card), my name and cards series number. Manner in which he was talking i believed that he is a genuine caller and i provided my details as demanded by him after that i got 7 otps from the central bank of india which on his demand i shared to him, immediately i received two debit messages, looking that message i suspect that this is a fraud call and immediately i started to walk towards the bank which is down my office building. I reached the bank while the call was on line and asked to the office staff about the matter and immediately the caller disconnected the call. During this time the caller had already transacted about 1 lakh rupees from my account (25000, 24998, 10000, 19999, 9999, 9999) immediately i asked my bank staff (Authority) to take necessary actions in this matter but they simply asked me to file a complaint in cyber-crime cell regarding this and did not took any efforts to stop the payment or to stop the online gateway. Immediately i went to the cyber-crime office and filed an official complaint at cyber-crime cell office. Next day i also filed an official complaint to the bank manager regarding this matter. But till that time the said branch authority had not taken any actions to stop the transaction gateway or to stop the payment. I am not aware about the banking rules and regulations but i came to know afterwards that there a provision in the bank rules that in such cases bank should immediately act to stop the gateway for the fraudulent transactions, but nothing was done by the bank authority in my case. Due to this i am at loss of 1 lakh rupees.
Further i also asked my bank to provide me the transaction ids for the six transactions that has been done as fraudulent authorization, but they said they don’t have transaction ids and provided six journal number as below:
Rupees journal no.
25000. Dr[protected]
24998. Dr[protected]
10000. Dr[protected]
19999. Dr[protected]
9999. Dr[protected]
9999. Dr[protected]
It is rather surprising that in central bank of india there are no transaction id nos and we are not getting any merchant’s details.in other banks we are receiving the transaction id or merchant’s details, which is more useful for the bank and the account holder to stop such type of fraudulent transactions.
I brought to your notice that in last two months in our office we have received so many similar fraudulent calls in a different manner, even though i do not understand why the bank authority remain silent about this issue.
Kindly i humbly request you to find out the fraudulent transactions and stop the fraudulent transactions and after that all my 1 lakh rupees to be credited to my account immediately.

Ms. Niyanta h sailor
Plot no:764/2,
Sector;7/b
Gandhinagar: 382007,
Gujarat, india
Mobile no: [protected]
Email: [protected]@gmail.com