Central Bank Of India — Impolite attitudinal problem of the branch manager dankuni

Address:

Hooghly, West Bengal

I am a retired ias officer hving sba/c no[protected] with cbi dankuni. Besides i have been hving fds/rd of about more than 10lakhs. I used to be hving very cordial relation with previous branch manager and staff till the present branch manager joine. I am constrained to observe that the present branch manaer is not only impolite but hving attitudinal problems to day while i visited branch at about 11-30am and sought for certain clarification reg fd she literally misbehaved with me, while a staff seved the situation, there after she shouted at me telling me that it hardly matters if i close down my account. During my service career as dm/adm long back(dm msd about 10yrs ago) i chaired dcc meetings, my interaction with bankers / senior officers like gm/agm/crm/rm. But ive never come across such negative/ customer non frndly behaviour of a bm who is the pry indicator of a bank. I solicit immediate inter vention of the superior authority . She shd be imparted proper guidance and for her misbehaviour wuth me (a senior citizen) the bm shd not be left wi th impunity. Subir kumar bhadra i.A.S (retd)