Central Bank Of India — Mandating Aadhaar for account opening & re-KYC

Central Bank of India branches in Hyderabad are forcing customers to divulge Aadhaar number & give biometric impression while creating account or updating KYC. This is against RBI norms as many employees themselves are ignorant of account opening processes that don’t involve Aadhaar verification.

It may be in bank’s interest (saves money on backend data entry/verification of forms) to perform KYC using Aadhaar but forcing it all customers is outright discriminatory. And the way they ridicule/chide customers for not having/providing Aadhaar is against good business practises.

Some bank employees mention that the bank software itself doesn’t have enough options to enter other data & promotes seeding of Aadhaar data using fingerprint authentication.