Central Bank Of India — Non processing of loan application

Sir/maam, my wife approached to Central Bank of India Ottu tehsil Rania Sirsa Haryana branch for loan under Cent Agri loan purchase scheme. But they denied for processing my loan application on baseless ground. They are confusing with eligibility criteria for the loan under the said scheme. They even not receipt my loan application and i had to send the same through Post. The branch manager rejected my loan proposal based on false report by AFO concerned. Subsequently, i had filed the conplaint to Regional branch and Zonal brach but The Regional manager disposed my grievance based on the false statement of branch manager. I need to get my grivevance resolved by relevant competent authority.