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Central Bank Of India — Non Refund of Failed Transaction

It has been more than 45 days of a failed transaction and the bank has not provided any refund. Every time they are asking to wait. Worst banking experience ever. I have attached some screenshots of the conversations. No proper response from anyone. Branch Manager did nothing customer care did nothing and now Manager. EC - ZCC Lucknow is doing nothing. Need immediate response.
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    Central Bank Of India Phone
    +91 22 6638 7777
    Central Bank Of India Address
    Chander Mukhi, Nariman Point, Mumbai, Maharashtra, India - 400021
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