Central Bank Of India — payment not received through atm

Address:Deoria, Uttar Pradesh, 274502

My name is sanjeev sahni and my address is village majhwalia, via lar, post baurdeeh, dist - deoria, uttar pradesh-274502. One day i went to central bank atm to withdraw 10k from my account but the thing was that when the machine was counting the money at the same time system got shutdown. After that i wait for 5mins and i went to bank to intimate the whole scenario to bank manager. She gave me consolation and told me that no need to worry you will got your money. She raised some complaint and told me wait for few days amount will revert back to your account.
After 10days i didn't get my money. I went to bank again she told me that your complaint has been resolved but due to some technical issue the amount is not showing in your account. Contact to customer care they will help you in this regards.
I went back to my home i called customer care they told meet the branch manager and told to reopen the complaint.
When i told to reopen the complaint to manager she denied. I did a lot of mail to higher authority and complain forum of central bank also but i never got any mail from their side.
I loose my hope already if you can help me please help me i need that money its very urgent.
This incident occur in july or august2017 dont know the exact date.
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I apply my new seving account
Date[protected]
But not ready my passbook

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