Central Bank Of India — pos failed transaction money deducted from account but did not returned

Address:

Nimti Domohani, 735217, Jalpaiguri, West Bengal, 735217

My wife used cbi debit card at style bazar towards pos transaction on 5 july 2019, which was failed twice but deducted the amounts 1209.46 each total 2418.92

I have visited twice at the store and they have showed me their bank reconciliation and transaction statements
When i visited my home branch, except printing passbook they didn't do anything