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Central Bank Of India — pur processor declined

Address:Mumbai, India
Website:Centralbankofindia.co.in

My card is platinum visa meaning i can do online transactions freely, at a limited amount of course. Anywhere except on microsoft. I cant pay anything from microsoft store because it says pur processor declined. I hate it. Upon contacting the respective officials of the bank, apparently, everything seems to be fine. So what is happening?
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    Central Bank Of India Address
    Chander Mukhi, Nariman Point, Mumbai, Maharashtra, India - 400021
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