Central Bank Of India — received sms ecs returned

Address:

Ahmedabad, Gujarat

From many days we are taking follow up for the query that we received sms that your emi installment returned and deposit the amount manually but we have attached bank statement as well as bank screenshot of cbi but not received an revert as amount showing but not confirm, as we bring the same in your notice as in past also we have to again and again send reminders for small things also not receiving the phone calls when we tried to contact lal darwaja branch for any escalation they ask to contact branch only. It creates issue in such case so required permanent resolution.

As per talk on toll free they ask to send on below email [protected]@centralbank.co.in but from where we have not received any revert from 19th of sep.
Toll free:[protected]