Central Bank Of India — refund failed transaction

Address:

285123

I wanted to load my m pesa wallet through central bank of india netbanking.
But my account balance deducted 485 and not loaded on mpesa wallet. It is now three days since this happen still my balance not refunded.
Please refund it as soon as possible because i need this balance urgently

Thanks

Account holder name - gaurav singh
Account no. - [protected]
Ifsc - cbin0281827