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Central Bank Of India — Refund money not showing in my account

Dear sir, madam
I have a complaint that the amount 2990 rs. Not showing in my account since 19th may. From amazon. They have given me the reference no. Also i have shown the refrence no.in my branch (Jind, patiala chowk, haryana) but they said that they cant do anything on this i explained them but they said that we not received just talk to amazon. But the amazon has given me the refrence no. #a73wwbxl0000ka4ak9f6. And my money is stuck in the bank so please have a look at it.
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