| Address: | New Delhi, Delhi, 110019 |
Refunds of rs.1, 102.00 and rs.568.00 for your order #[protected].
For order #[protected]
Placed on monday, august 14, 2017
Delivery estimate: monday, august 21
1. Cherokee women's button down shirt[protected] off-white s tf)
2. People women's floral t-shirt (P[protected]_blue bell melange 14- 4121 tpx_s)
3- symbol women's all over printed viscose t-shirt (Ss17aop2c_multicoloured_s)
4. Symbol women's graphic round neck cotton t-shirt (Wtgr102_ecru melange_small)
5. Symbol women's all over printed viscose t-shirt (Ss17aop1a_white_s)
This item i was purchased from amazon.in on 14 aug 2017 but to due some reason i was returns the items and they initiate my refund in my same account of central bank of india i was use central bank of india debit card and paid rs. 1670.00, they email me that they initiate my refund on 22 august 2017, i was only get rupees-568.00 refund but not getting rest amount which was rupees -1102.00.
They already given me the reference[protected], which was not trace and utr noumber is utr[protected].
I was already visit my branch to but they told their is no stuck payment, and amazon.in said without transaction utr not generate.
I am also attaching all my communication i was done with amazon.in, in which you can get all details of this order and other relevent details
This is my humble request kindly look this matter its already.
Thanks
Poonam dey
Existing customer of central bank of india
Malviya nagar branch
[protected]
[protected]
Your account amazon.in
Message from customer service
Hello poonam,
I do understand your concern regarding refund for the order[protected]. Surely, i'll help you with this.
To help you with this i have checked our records and can see that the refund was successfully processed from our end. This amount should have been credited to your account by now as per the bank’s respective policies.
Generally the refund got credited within 5-6 business days from the date of refund, so as you haven't received your refund yet, i'm providing you the transaction reference number as a confirmation from our end.
To make sure this issue is resolved i wanted to know whether you have used the word charge dispute to your bank customer service agent using this reference number: utr[protected] if you have mentioned the word charge dispute to the bank they will be providing you the reference number for that charge dispute.
The reason i'm requesting you to please mention the word "charge dispute" with the bank agent to resolve it otherwise they will not dispute the charge for you.
The reason behind requesting you to use charge dispute is, once the charge dispute is filed for your refund it will not take much time to locate the refund for you.
I truly regret for the time you have spent dealing this issue and for having to take additional time in bringing this to our notice. We're aware that our choice of services reflects on our business as a whole, please be assured that your message has already been forwarded to our concerned team so this will be taken into utmost consideration.
When you contact them, then please inform that the refund is not reflecting on your account and raise a charge dispute with the above mentioned transaction number provided to you and dispute the transaction as "refund never processed".
Be assured that we are here to help you and we wont leave our customers with any inconvenience related to their order as we know your value of money as well as your valuable relationship with us. I sincerely appreciate your understanding and co-operation in these regards.
Thank you for your understanding. we look forward to seeing you again soon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Jeeva m.
Amazon.in
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Original message
This is such a ridicules behaviour of your side that i am approaching by email
Chat or telephonic conversation since 22 august 2017 till today for my refund
Which was pending from your side against my order no[protected]", after
Talking to one of your customer care executive on 10 october they told me that i
Will get my refund by 15 of october that is already passed but there is no refund
Issue against this order, i already have recorded all call which was done by me
As a proof to getting touch with your organization for such a blunder issue which
Was already happen in january 2017, in which the same thing happen but it was
Resolve by a week but this time my money hold so long 2 months passed but there
Is no positive reply from you side kindly do needful to solve the issue all order
Related details and my bank statement from 1 august 2017 to till 26 october 2017
Also attached with all details are given below which refund was pending kindly
Resolve the same
Items are
Hello poonam,
We've issued your refund for the items below. Your return is now complete.
View return & refund status
Symbol women's all over printed...
Symbol women's all over printed...
Symbol women's graphic round...
Refund total: rs.1, 102.00*
Refund will be credited to your bank account in 3-5 business days.
Your account amazon.in
Message from customer service
Hello,
Thank you for contacting us!
I understand from your comments how much disheartening it is that the money which
You have paid has not yet been refunded back to you.
If i put myself in your position i would have felt the same and i can feel your
Frustration after waiting for 2 months the issue is still prolonging.
I've checked with all your previous correspondence and refund status for you, i'm
Happy to inform you that your refund request has been escalated and already our
Team is working and requested you to wait for 5 business days excluding saturdays
& sundays.
I'm positive enough that your refund will be done on priority and there is nothing
To worry about i highly appreciate your patience and understanding with us and
Thank you for the cooperation you've shown to us.
Please give us one last chance to resolve this case and we'll definitely make sure
That the resolution comes in satisfaction to your favour.
I know asking you to wait is the hard pain for us too because we never would make
You suffer its just that the issue is taking a bit longer time than expected.
We'll get back to you with the resolution on this soon and notify you once it is
Resolved.
This is adarsh from amazon customer service and look forward seeing you again
Soon.
Warmest regards,
Adarsh
Amazon.in
Original message
Customer: poonam
Comm id: a2gwzyhyehtqcm
Email: [protected]@rediffmail.com
Date: 10/30/17 13:26:34 +33000
Comments: dear sir/ madam
This is such a ridicules behaviour of your side that i am approaching by email
Chat or telephonic conversation since 22 august 2017 till today for my refund
Which was pending from your side against my order no[protected]", after
Talking to one of your customer care executive on 10 october they told me that i
Will get my refund by 15 of october that is already passed but there is no refund
Issue against this order, i already have recorded all call which was done by me
As a proof to getting touch with your organization for such a blunder issue which
Was already happen in january 2017, in which the same thing happen but it was
Resolve by a week but this time my money hold so long 2 months passed but there
Is no positive reply from you side kindly do needful to solve the issue all order
Related details and my bank statement from 1 august 2017 to till 26 october 2017
Also attached with all details are given below which refund was pending kindly
Resolve the same
Items are
Hello poonam,
We've issued your refund for the items below. Your return is now complete.
View return & refund status
Symbol women's all over printed...
Symbol women's all over printed...
Symbol women's graphic round...
Refund total: rs.1, 102.00*
Refund will be credited to your bank account in 3-5 business days.
* learn more about refunds
This email was sent from a notification-only address that cannot accept incoming
Email. Please do not reply to this message.
How, much time do you needed to solve an issue apart from 2 months. This is my
Humble kindly refund my amount rs. 1102.00 through account payee cheque on my
Name
Poonam dey
My office address for communication or delivering my cheque
M/s perfect 10 advertising
90/28 a first floor
Near madan mohan malviya hospital
Malviya nagar, new delhi -110017
Thanks & regards
Poonam dey
[protected]
[protected]
Your account amazon.in
Message from customer service
Hello poonam
I’m sushrut from the amazon billing team.
I received an escalation that you haven't received the refund for the order #171-
[protected]. Please accept my sincere apologies.
We have been informed that you were unable to view the refund on your account for
The order #[protected]
I'm sorry to know that you have not received the refund of rs.1, 102.00, rs.568.00
Upon checking i see that the refund was processed on 20 august, 2017 and the
Refund was successful from our end to your bank account.
However, we are yet to receive the refund reference numbers from the bank.
In this case i request you to please wait for 3-5 business days for the reference
Number.
I understand asking you to wait further is a bit inconvenience, however please
Understand we are doing our best to get the issue resolved.
Please do not worry, i've kept this request on priority and will make sure that
Issue is resolved at the earliest possible.
As soon as i get an update from the bank i'll email you the refund reference id,
Then you can contact your bank's customer service with the reference id to locate
Your refund.
Once again, i thank you for the admirable restraint and patience you've shown
Dealing with the issue.
If you have any further queries, please contact us.
We look forward in seeing you again.
We appreciate your feedback. Please use the buttons below to vote about your
Experience today
Warmest regards,
Sushrut w
Amazon.in
Note: forwarded message attached
— original message —
From: [protected]@amazon.in
To: [protected]@rediffmail.com
Subject: your amazon.in order #[protected]
With lots of good wishes for ur future
Poonam
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