[Resolved]  Central Bank Of India — upi transaction dispute

Hello Sir/Madam,
I, Dhritiman Baidya tried to make a transaction amounting Rs. 3620/- through the CentUPI app to my another account on 19/12/2019 at around 09:38am which wasnot successful but the amount was deducted from my account.
I tried to contact customer care, they told me to wait for 48hrs and the money will automatically be credited back.
I had lodged complaint against this transaction in nearest branch (complaint number: 2342172) which also wasn't resolved till date.
Now after 7 days of this failed transaction, the money is not reversed back to my account.
I had also e-mailed the details to official complaint address of the bank.
Both the Bank branch and the Customer care representatives are not giving satisfying answers.