Central Board Of Secondary Education [CBSE] — Tracking ID not shown

I applied for a migration certificate. However, whenever I enter the application ID, the website doesn't display the tracking number; it just shows the message, "Your document has been dispatched to the given address. The Tracking No is". I have attempted to call the helpline several times, but either nobody answers my calls, or the line is constantly busy. Today, a lady answered my call but mentioned that it wasn't a technical difficulty and advised me to contact the regional office. I'm unsure about what steps to take next.
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    Central Board of Secondary Education [CBSE] Phone
    +91 11 2223 9177
    +91 11 2250 9259
    +91 11 2250 9257
    Central Board of Secondary Education [CBSE] Address
    "Shiksha Kendra", 2, Community Centre, Preet Vihar, Delhi, Delhi, India - 110092
    View all Central Board of Secondary Education [CBSE] contact information