Central Plan Scheme Monitoring System [Pfms] — scholarship payment issue

Respected sir/mam,
I applied for ministry of minority's scholarship scheme under the category of "merit cum means scholarship for professional and technical education". But my scholarship payment failed at bank level due to some unknown reasons (Failure reason r11, file attached, 2018-19 scholarship payment), besides my bank account was active and aadhaar was also linked. Then pfms/nsp sent text message to make bank account operational and link aadhaar to it upto 12 may 2019, after that they will retry for failed payments. From feb. 2020, pfms started retrying process for failed payments of 2018-19 scholarship applications, but i didn't receive any payment.
Now i'm requesting you kindly solve this issue or forward this complaint to concerned officials of ministry of minority affairs on behalf of me so that i can receive my scholarship payment of 2018-19.
Here are my scholarship application details:
Id:jk[protected]
Pfms token no.: cp[protected]
(Payment through adhaar).
Bank: state bank of india
Ifsc code: sbin0003996
Cell:[protected]
Regards.