Cera — Defective CERA Products

Address:

Ahmedabad, Gujarat

Hi We got three bathrooms renovated entirely with CERA sanitary ware and accessories. The shower panels and diverters installed have been found to be faulty in all three bathrooms. the installation is one month old. One diverter parts replacement is done. Another bathroom shower panel - we had two complaints logged and still the shower panel is not operating as per expectations. The technician came and changed the spout with some other product spout justifying square spout is not available. Upon warning him he agreed to provide a replacement when it is available. Third bathroom diverter is not yet not operational and CERA person has confirmed that replacement is required. These products issues are open even after 3-4 CERA person visits and warnings. The house is one month old and we have not been able to use these costly accessories and sanitary ware to our satisfaction till date inspite of spending so much money. CERA has been slow in responding and closing these complaints. Seek help. Regards Anita