CESC (Calcutta Electric Supply Corporation) — Addition of paid bill amount in the curent bill.

Address:

Kolkata, West Bengal

I have paid electricity bill for the month of October 2014 ( Consumer No-[protected]) for an amount Rs 620/ through debit card on 5/12/2014 but I have not received any acknowledgement from CESC site whereas the said amount deducted from my bank account vide TXN NO[protected] of SBI GARIA BARNCH Kolkata-47 and the mater has been informed by me on 9/12/2014 to SOUTH REGIONAL OFFICE, Mandeville Gardens, Kolkata-19 along with the documents.The said office provide me a docket No 091214/[protected]/091214 SL No[protected] to settle the case. But the said paid amount Rs620/ is added in the bill of November 2014. In my next visit on 30/12/2014 the officer in charge pen through the bill amount by deducting Rs.620/- and instructed me to pay the bill in cash. Accordingly I paid the bill of November 2014 in the said office it self.It is regretted to inform that the same amount has been reflected again in the bill of December 2014 and I have been served a disconnection notice. The details are once again depicted below. i)Bill amount of October 2014 is Rs.620/-(Paid through online service vide TXN NO[protected] of SBI GARIA BARNCH Kolkata-47 ii) Bill amount of November was Rs.1140/-( including bill amount of October i.e Rs.620/-) Concerned CESC officer was instructed to pay Rs.520/- after deducting Rs.620/- for bill of October 2014( which I had already paid) and accordingly I have paid the amount of Rs.520/- in cash in the South Regional Office, Mandeville Gardens, Kolkata-19 iii) Recently the said amount has been again added (Rs624.65 )to my eclectic bill of December 2014. Please sort out the problem at the earliest and issue me a fresh bill of December 2014 so that I can pay the same within schedule time i.e within 09/02/2015. Thanking you with regards Yours sincerely SOMA MANDAL (Consumer No [protected]) Contact No [protected]