CESC (Calcutta Electric Supply Corporation) — Non Receipt of Electric Bill for last 2 Months

Address:

Kolkata, West Bengal

Ref: CESC Docket No.[protected], Dt. Jan 28, 2015 Consumer No: [protected] & [protected] Calcutta Courier appointed by CESC for delivery of monthly bills has been a cause of agony and utter customer dissatisfaction. Neither they do the delivery nor do they do a basic job of a mere postman. I am being harassed to get duplicate bills for the last 2 months and the contact number being mentioned in the SMS provided by CESC goes unanswered most of the time. I have also lodged a formal complaint with the CESC the docket number mentioned for your records. Extremely sorry to say that the Calcutta Courier has added much dissatisfaction in the mind of consumers and the constant endeavour of improving the customer service by CESC gets defeated. Suggest immediate termination of services of Calcutta Courier and appointment of some responsible vendor. I need to pay my bills in time and I need to get a proper document in form of a bill well in advance. Running to CESC office to collect duplicate bill is certainly not my duty and disconnection of services for not getting the pmt within the due date is the right of the company ... God Bless